- Ensure prompt typing and dispatch of all correspondence for the Clinical Team, including clinical letters, discharge summaries, medico-legal reports, and meeting minutes.
- Answer telephone calls from patients.
- Handle audio/digital dictation for most correspondence as per Trust targets.
- Provide cover within the administration team during absences and adhere to organizational policies.
- Provide secretarial support to the Clinical Team for efficient patient care.
- Follow directives from the Administration Manager and Medical Secretary Team.
- Ensure timely typing and dispatch of clinical correspondence.
- Respond to patient phone calls.
- Attend meetings as needed and maintain confidentiality in all communications.
- Use Trust databases accurately, provide administrative support, and liaise with healthcare agencies.
- Cover for the administration team during absences following organizational policies.
- Educated to a minimum of 3 GCSEs at Grade C or above.
- RSA 3, Certificate in Medical Secretarial Studies, or relevant experience.
- Experience with Patient Administration System Camis or equivalent.
- Typing qualification.
- Significant office work experience.
- Some NHS or healthcare administration experience.
- Knowledge of administrative procedures and typing practices.
- Experience managing patient waiting lists.
- Strong communication skills.
- Good organizational and time management abilities.
- Excellent written and verbal communication.
- Aptitude for Audio-typing.
- Proficient IT and keyboard skills.
- Motivated and focused.
- Skilled in establishing and maintaining professional relationships.
- Attention to detail.
- Empathetic communication with patients.
- Ability to work under pressure and meet deadlines consistently.
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Typist or Support Secretary - Northampton, United Kingdom - Northampton General Hospital
Description
Job Summary
You will work as part of a clerical team supporting a team of Clinicians and providing comprehensive, confidential administrative support to Consultants, Medical Staff, Clinical team, and department on a day-to-day basis. With exceptional attention to detail and super typing skills, you will handle turnover letters within specified deadlines.
Main Duties of the Job
About the Company
Northampton General Hospital is a significant local employer on a journey of progress. All divisions are dedicated to improving efficiency through modernization and advancement. The hospital has joined forces with neighboring Kettering General Hospital NHS Foundation Trust to form University Hospitals of Northamptonshire.
Our Excellence Values:
Compassion
Accountability
Respect
Integrity
Courage
We are committed to hiring top talent to enhance service delivery across University Hospitals of Northamptonshire, fostering individual potential. The organization values transparent communication and inclusive recruitment practices.
We actively support defense personnel and encourage applications from underrepresented groups, including BAME, disabled, and LGBTQ+ communities, to promote diversity in our hospitals.
Our goal is to cultivate a collaborative, inclusive environment for all employees, backed by supportive Networks at Kettering and Northampton General Hospitals.
Job Description
Job Responsibilities
Person Specification
Educations, Training, and Qualifications
Essential
Desirable
Knowledge and Experience
Essential
Desirable
Skills
Essential
Key Competencies/Personal Qualities and Attributes
Essential
