Commercial Business Operations Manager - London, United Kingdom - Nicholas Howard

Nicholas Howard

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

This role is hybrid based in our International HQ in Paddington London

Key Responsibilities:

Responsible for implementing Customer Account Management strategic core processes through CRM

Leads all end to end processes within CRM

Responsible for prioritizing CRM improvements based on business priorities and user (Field team) feedback

Responsible for developing user stories, acceptance criteria and ordering of product backlog

Sitting member of the CRM development team, responsible for sprint planning and sprint review discussions.

Aligns business priority decisions with IT, cross-functional teams across

Supports design and implementation of field teams effectiveness metrics/kpis and dashboards in

Education, Skills and Experience:

Bachelor's degree in communications, marketing, advertising or related discipline with relevant experience in equivalent role

Extensive sales/marketing commercial operations experience in a dynamic environment

Extensive direct experience with pharmaceutical data sourcing, integration, analysis, and reporting is ESSENTIAL