Credit Controller - London, United Kingdom - Synnovis

Synnovis
Synnovis
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

The role involves liaising with customers and other key internal & external stakeholders to ensure that customer accounts are accurate, up to date and that aged debt is kept to a minimum, through direct contact with customers both on the telephone and in writing.


The role also includes making requests for the creation of invoices and credit notes, ensuring that customer payments and credits are allocated accurately by liaising with Accounts Receivable colleagues and the Shared Service Centre (SSC).


The role requires the Credit Controller to collect and collate, or organise others to do so, key billing data backup for invoices, to allow customers to pay those invoices on a timely and regular basis.


Where there are billing queries and/or disputed amounts, the Credit Controller will manage the problem, understand and collate the reasons why it has occurred, implement a suitable solution and enable prompt payment once resolved.

The Credit Controller will also educate and inform the relevant internal & external stakeholders to ensure that, where possible, the problem does not re-occur.


The Credit Controller will also be required to produce management information including but not limited to debtors reports, action plans, ageing updates, payment forecasts and other such information that may be required, along with data collation for credit control KPIs.

This role will require well-rounded customer services skills and the ability to manage and develop key relationships.

  • Ensure that debt is minimised through systematic analysis of debtor balances and regular customer contact ensuring invoices are paid in line with payment terms.
  • Ensure appropriate action is taken to recover debts and make recommendations of debtor balances to write off to the Financial Controller.
  • Be point of contact for sales billing queries, taking full ownership of the issues and managing them through to resolution, liaising with the SSC, the labs and other key stakeholders as necessary.
  • Produce weekly account update reports and provide management information including analysis of bad and doubtful debt to support bad debt provision.
  • Liaise with AR colleagues and SSC to ensure that invoices, credit notes and statements are issued to customers in a timely and accurate manner.
  • Liaise with internal and external stakeholders to maintain an accurate position on customer accounts in SAP and any other system in use.
  • Maintain an accurate and up to date customer contact list & associated notes for own accounts and any other accounts as may be allocated from time to time.
  • Follow the agreed processes and procedures for credit note requests, query resolution and account escalation.
  • Immediately alert managers about issues that require escalation or prompt action.
  • Assist other Credit Controllers to maintain the workload distribution across the team.


You will have a suite of learning opportunities available through The Synnovis Way Development programme which is used across Synnovis to enable you to reach your potential, learn new skills and achieve your goals.

This is managed between you and your line manager in line with your own personal and professional development ambitions.


Currently our offices are based in Paris Garden, Blackfriars SE1, or Francis House, Southwark SE1 however at present these are temporary locations.

We expect to move to new offices in the Hub building located in Blackfriars in 202
  • Ensure that debt is minimised through systematic analysis of debtor balances and regular customer contact ensuring invoices are paid in line with payment terms.
  • Ensure appropriate action is taken to recover debts and make recommendations of debtor balances to write off to the Financial Controller.
  • Be point of contact for sales billing queries, taking full ownership of the issues and managing them through to resolution, liaising with the SSC, the labs and other key stakeholders as necessary.
  • Produce weekly account update reports and provide management information including analysis of bad and doubtful debt to support bad debt provision.
  • Liaise with AR colleagues and SSC to ensure that invoices, credit notes and statements are issued to customers in a timely and accurate manner.
  • Liaise with internal and external stakeholders to maintain an accurate position on customer accounts in SAP and any other system in use.
  • Maintain an accurate and up to date customer contact list & associated notes for own accounts and any other accounts as may be allocated from time to time.
  • Follow the agreed processes and procedures for credit note requests, query resolution and account escalation.
  • Immediately alert managers about issues that require escalation or prompt action.
  • Assist other Credit Controllers to maintain the workload distribution across the team.
Synnovis is a pathology partnership between SYNLAB UK and Ireland, and the NHS, including sites, Guy's & St Thomas' NHS Foundation Trust and King's College Hospital NHS
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