Process Alignment Lead - Sandiacre, United Kingdom - Air IT

Air IT

Verified Company

Sandiacre, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Process Alignment Lead

We're Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us.

We've grown a lot since our beginning back in 2005. We're proud to have brought together nine leading companies as a family, with more on the horizon.

Now, with an office presence across the UK, we are extremely honoured to have been recognised with a range of regional, national and industry awards for growth, innovation, dedication and success throughout our journey.

Excited for our future, we've got a great mission and vision and a clearly defined strategy to empower our teams and make sure we can bring out the best in our people to provide unrivalled IT and Cyber Security support, solutions and services to local SMEs, nationwide.

And this is where you come in.

We're now looking for a Process Alignment Lead to join our team in Nottingham.

Responsibilities

Organisational Structure - Work with to Process Analays to understand and document the current organisational structure for the business

Process Alignment:

Sales/Solutions/Projects/PMO/Finance
Consult with the ConnectWise team to ensure 'To Be' processes are workable and ensure required system changes are raised.
From the approved 'To Be' processes create a thorough training plan to ensure all system and process changes are adequately trained ahead of golive
Ensure adequate documentation support is available for training, including SOP's, videos and checklists.
Deliver required training sessions (or work with assigned SME) to ensure all new processes are trained and understood.
Work with required SMEs to stay up to date with current improvement initiatives, process changes and news.

Reporting - Work with the ConnectWise and BI team to establish required system changes for interim and final operational reporting.

PSA - Work with ConnectWise team as required for PSA migrations

Experience - Required

Experience working in an MSP, preferably within Sales, Finance or Projects (multiple department experience a distinct advantage)
Good attention to detail
Good investigative and questioning skills, able to obtain information through workshops, interviews and reviewing data/documentation
Excellent documentation skills
Experience mentoring or training team members
Confident communicator, able to enthuse a team and gain buy in to a plan and deliverables

Desirable

Project Management Experience and / or qualifications

The Benefits

Attractive remuneration packages
25 days annual leave + bank holidays with the option to buy and sell up to 5 days.
Private medical insurance or the option to buy into scheme.
Free flu jabs
Voluntary PMI and Health Cash Plan schemes available
Perks including quarterly and annual staff awards, funded social events, referral bonuses.
Excellent learning and development opportunities
Green travel scheme
Technology vouchers

Air IT are equal opportunities employers, who value diversity and are strongly committed to providing equal employment opportunities for all and so please let us know if you require any reasonable adjustments at any point in the recruitment process.

We believe this is the only acceptable way to conduct business and the more inclusive our environments are, the better our work will be.