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    Retail Duty Store Manager - London, United Kingdom - Tiffany & Co.

    Tiffany & Co.
    Tiffany & Co. London, United Kingdom

    2 weeks ago

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    Description
    For over 185 years Tiffany has created a legacy of exquisite design and romantic ideals. s rich heritage of celebrated artists, milestones and magnificent jewelry sets the foundation upon which our employees stand.

    It is these employees and their ardent love for the brand that creates a place to work unlike any other.

    In turn, Tiffany believes its people are its greatest asset and works everyday to make the Tiffany dream come true for its employees.

    The love story between Tiffany and its employees is the embodiment of the brand and leads to a magical mix that is only....The Tiffany Store Manager will effectively lead, develop and support the sales team members of a store to meet and/or exceed sales plans and profitability targets.

    The Tiffany Store Manager is a dynamic, attentive and inspiring leader who has mastered relationship building with internal and external clients; someone that could be called a mentor, a teammate, a coach, while setting expectations for unsurpassed client service.

    The Store Manager is the sales leader, an individual that locally builds a climate of service excellence and client development by maximizing the performance of motivated, innovative, enthusiastic and engaged employees who are sales plan achievers.

    The actions and directions of the Store Manager will align with the Tiffany Global Service Philosophy to:

    brand
    Store Manager will be accountable for the following

    Key Accountabilities:
    Deliver profit plan sales and profitability targets.

    Ensure all day to day activities support the key retail strategies and current initiatives in order to drive the success of various types of business.

    Foster a store environment of Service Excellence- define, model and hold staff accountable for demonstrating the behaviors that enhance client engagement, build enduring relationships and represent Tiffany Brand values.

    Coach all staff to reinforce Tiffany & Co. training concepts and develop the necessary skills to ensure consistent delivery of Service Excellence.

    Assess local market opportunities to develop a proactive and effective client development strategy to drive new client acquisition, lapsed client re-engagement, and cultivation of Tiffany Register (TR) clients.

    Utilize and champion Engage as the tool to execute client development strategy, ensuring consistent collection and updating of client information, and strategic analysis of data and reports.

    Ensure that brand standard levels are maintained and appropriate resources are allocated for client development events and campaigns, by partnering with Merchandising, Marketing and other groups as applicable.

    Stay current on all industry news and company updates and complete provided training courses to ensure compliance with company policy changes to better serve clients, while also ensuring staff completion.

    Talent Management
    Build a robust internal and external talent pipeline through employee, client and personal networking. Use the Tiffany Onboarding program to ensure a consistent, branded onboarding experience for all new employees.

    Develop Talent:

    Hold quarterly performance review meetings with all members of staff to discuss performance relative to expectations/plans, to identify and leverage strengths, and to close any identified skill gaps through appropriate coaching and/or training.

    Ensure timely and effective resolution of all significant performance issues by creating action plans for underperforming employees.
    Creative Visual Merchandising/Merchandising
    Be aware of all current Creative Visual Merchandising and Merchandising directives and ensure their timely implementation.

    Creative Visual Merchandising - Maintain standards for all creative vehicles in store, including: Windows and vitrines, signage, flowers, holiday décor.

    Merchandising - Maintain standards for Product Presentation Management and merchandising directives: Communicate needs for special events and provide timely Creative Visual Merchandising feedback to appropriate Creative Visual Merchandising Director.

    Ensure that all store staff have up-to-date knowledge and awareness of security and emergency procedures.
    Alarms, CCTV, Radios, Wands and Safe/Timelock.
    Ensure that Incident Management Plan site readiness is maintained per policy.
    Visit this company's hub to learn about their values, culture, and latest jobs.
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