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Support Engineer - Leicestershire, United Kingdom - 2fawcett - Empowering Recruitment

2fawcett - Empowering Recruitment

Verified Company

Leicestershire, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role:
IT Support Engineer

Salary:
£26k - £28k

Location:
Castle Donington (Hybrid working)

Type:
Permanent

Overview

Role & Responsibilities of the IT Support Engineer:

Provide support to end users for both IT hardware and software related issues.
Deal with all user requests/issues in a timely and effective manner e.g., hardware & software issues, connectivity problems, technical queries etc
Communicate outcomes effectively both verbally and in writing.
Liaise with suppliers and contractors and ensure a good working relationship.
Support, manage and maintain the companies IT infrastructure (servers and networking equipment).
Manage the companies IT hardware through its full life cycle (purchase, deploy, maintain, retire, dispose).
Travel to remote sites within the UK when necessary to provide IT support.
Liaise with third parties to provide or receive support on IT related issues.
Perform basic IT project management tasks.
Train users on computer hardware/software and other electronic office equipment.
Attend and participate in professional group meetings; keep up to date with new trends and innovations in the field of information systems; research products and enhancements.
Support other members of the team/subcontractors as and when required.
Continuously seek to find ways to improve the companies IT systems and procedures.
Comply with all Health and Safety Procedures. Ensure Health and Safety policy and procedures are adhered to by all.
Any other duties relevant to the grade of post as may be designated by the Company.

Requirements of the IT Support Engineer:

Experience supporting and managing Windows desktop & server operating systems (Windows 7/10/2012 onwards), Microsoft Office, printers, Android & iOS devices.
Basic networking knowledge and experience installing and managing network equipment.
Strong problemsolving skills as well as the ability to organise and prioritise tasks and quickly adapt to new situations and requirements.
34 years' experience in a similar role.
Full UK driver's license.

What will you get in return: