Technical Support Assistant - London, United Kingdom - Airivo Limited

Airivo Limited

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Technical Support Assistant

Salary:
£25,000 pa

Background

Airivo are an established flexible office space provider of nearly 20 years that supplies offices to more than 140 business across 7 buildings and are looking to recruit a Technical Support Assistant that will be based predominantly in their Boston Manor office in West London.

Duties

Duties include (but are not limited to):

Troubleshooting internal PC, printer and network issues with assistance from our PC support provider
Troubleshooting Airivo clients' network and telephony issues with assistance from our network and telephony support providers
Producing 2D and 3D floorplans for use as marketing materials
Resolving issues with the building's technical systems such as access control and CCTV
Handling and housekeeping of new users including requesting changes to SharePoint permissions
Being involved in all major IT and Telecoms projects across the portfolio.
Providing technical training for new starters
Monitoring and internally communicating potential cyberthreats to the Airivo Team and providing awareness training
Managing backups and recoveries for all systems
Providing information relating to telecoms billing & procurement matters
Provide backup support to Centre Teams by way of admin support or reception cover

Competencies

A positive approach and good customer facing skills
A good knowledge of Microsoft Office 365 including Outlook, Excel, Word, and Power Point
A familiarity with IT networking (firewalls, switches and ethernet devices)
Excellent written and verbal communication skills
Good organisational skills with the ability to manage deadlines and prioritise tasks
A flexible approach to working from other centrelocations as required

Salary:
£25,000.00 per year

Schedule: