Airline Representative - Manchester, United Kingdom - Global Air Support

Global Air Support
Global Air Support
Verified Company
Manchester, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
We are looking for flexible, part time employed associates to support our expanding business at Manchester Airport.

Global Air Support (GAS) has been assisting airlines with airport ground operations for over 14 years. We support a growing number of operators within the UK and are now expanding our services at Manchester Airport.

Do you conduct yourself professionally, are you self-confident and well mannered, are you polite and pride yourself on your customer service skills?

Are you able to analyse potential problems and make informed decisions and able to communicate professionally, acting always in the best interests of the airline and GAS?

If the answer is yes to the above, then this is a job for you


Overall Objective

Responsibilities

  • To be in attendance during the operational hours of the aircraft turnaround. ie. On arrival of the aircraft through to departure.
  • To act at all times in the best interests of the airline and represent them in a high profile and professional manner
  • Endeavour to assist and improve ontime performance
  • Deal with questions and problems associated with travelling guests, including but not limited to; ticketing, passports, excess baggage, denied boarding, late checkin and missed flights
  • To ensure all checkin desks are ready and staff are available 3 hours prior to the Scheduled Time of Departure. All relevant display boards and passenger information is made available
  • Collect excess baggage charges where required. Monitoring and enforcing cabin bag allowance and make sure it is adhered to at checkin and at gate as per airline policy
  • Meet aircraft at gate, liaise with crew, ensure smooth boarding process and correct loading process has been adhered to within the airline loading instructions
  • Complete flight management report
  • Assist handling agent and guests with lost baggage, general information, delayed flights, organising refreshments and HOTAC in accordance with the company policy
  • Monitor and report on ground handling services, identifying weaknesses and areas of improvements

Experience

  • Airport / Travel industry / Customer Service
    Required:

Qualifications

  • Minimum level of education GCSE or equivalent
    Required:
  • Valid Manchester Airport Pass

  • Preferred

Working Hours

  • Dependent on Operational requirements currently between
  • 4 days out of between 46 hours

Benefits

  • Training is provided
  • Car parking
  • Company Pension

Other

Job Types:
Part-time, Temp to perm

Part-time hours: 30 per week


Salary:
£13.00 per hour


Benefits:


  • Company pension
  • Onsite parking

Schedule:

  • Day shift
  • Night shift
  • Weekend availability

Experience:


  • AVIATION: 1 year (required)

Work authorisation:

  • United Kingdom (required)

Shift availability:

  • Night shift
(required)

  • Day shift
(preferred)


Work Location:
In person

Expected start date: 23/08/2023
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