Airline Representative Part-time - Luton Airport, United Kingdom - Global Air Support

Global Air Support
Global Air Support
Verified Company
Luton Airport, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Part time
Description
Job description

We are looking for flexible, part time associates to support our expanding business at London Luton Airport

Global Air Support (GAS) has been assisting airlines with airport ground operations for over 15 years. We support a growing number of operators at London Stansted and Manchester Airport and London Luton Airport.

Do you conduct yourself professionally, are you self-confident and well mannered, are you polite and pride yourself on your customer service skills?

Are you able to analyse potential problems and make informed decisions and able to communicate professionally, acting always in the best interests of the airline and GAS?

If the answer is yes to the above, then this is a job for you

Overall Objective


Responsibilities:


  • To be in attendance during the operational hours ie. at check
- in and on arrival of the aircraft through to departure.

  • To act at all times in the best interests of the airline and represent them in a high profile and professional manner
  • Endeavour to assist and improve ontime performance
  • Deal with questions and problems associated with travelling guests, including but not limited to; ticketing, passports, excess baggage, denied boarding, late checkin and missed flights
  • To ensure all checkin desks are ready and staff are available 3 hours prior to the Scheduled Time of Departure. All relevant display boards and passenger information is made available
  • Collect excess baggage charges where required. Monitoring and enforcing cabin bag allowance and make sure it is adhered to at checkin and at gate as per airline policy
  • Meet aircraft at gate, liaise with crew and the ground operations team, ensure smooth boarding process and correct loading process has been adhered to within the airline loading instructions
  • Complete Flight Management Report
  • Assist handling agent and guests with lost baggage, general information, delayed flights, organising refreshments and HOTAC in accordance with the company policy
  • Monitor, on ground handling services, identifying weaknesses and areas of improvements
Experience

  • Airport / Travel industry / Customer Service
  • Required

Qualifications:


  • Minimum level of education GCSE or equivalent
  • Required
  • Valid Stansted Airport Pass
  • Preferred
Working Hours

  • Depending on operational requirements currently between 04.00 am and 01.00 am. 4 hours 8 hours shifts.
- split shifts consisting 4 hours of morning and evening shifts
- weekends and bank holidays and night shifts


Benefits:


  • Training is provided

Job Types:
Part-time, Zero Hours


Salary:
£13.00 per hour

Work Remotely

  • No

Job Types:
Part-time, Permanent, Zero hours contract

Part-time hours: 20-25 per week


Salary:
£13.00 per hour


Schedule:

  • Monday to Friday
  • Weekend availability

Education:


  • GCSE or equivalent (required)

Experience:


  • Aviation: 1 year (required)

Work authorisation:

  • United Kingdom (required)

Shift availability:

  • Day shift (required)
  • Night shift (required)
  • Overnight shift (required)

Work Location:
In person


Reference ID:
LTN 01

Expected start date: 24/07/2023
More jobs from Global Air Support
See all jobs of Global Air Support