Customer Service - Biggleswade, United Kingdom - Brinkley Aerospace
Description
JOB DESCRIPTION
CUSTOMER SERVICES & ESTIMATING ADMINISTRATOR
Reporting To:
-
The post holder is directly responsible to and managed by the Customer Services & Estimating Manager.
Responsible For:
- N/A
Overall, Purpose of the Position:
-
The post holder's primary responsibility is to be a welcoming and efficient contact for our customers; ensuring a first-class service is at the forefront at all times.
Main Duties and Responsibilities:
-
- To provide excellent customer services to our customers at all times. A professional manner is essential to give customers a good first impression.
- Responsible for helping customers in a timely and friendly manner, offering advice and support. Due to the nature of the business meticulous attention to detail is essential i.e. part numbers, serial numbers, aircraft details etc.
- Preparing and actioning estimates, revised estimates and any other requirements utilising our pricing systems and spreadsheets
- Processing orders for overhauls, repairs, and parts on our system
- Actioning pick lists for parts and obtaining lead times from OEMs and suppliers where necessary.
- Updating spreadsheets and liaising with customers details/updates where required
- Sending of surveys / quote follow ups to customer.
- Organising bookings for travel, transport, and accommodation as and when requested by colleagues.
- Provide full administrative support to Customer Services & Estimating Manager
- To carry out other responsible instructions from management.
Person Specification
Skills:
-
- Accurate with good attention to detail
- To be computer literate in Microsoft Office (Word, Excel, Outlook, and TEAMS)
- Excellent organisation skills with the ability to multitask and prioritise workload (due to work at times been given at short notice)
- A good command of English, together with very good verbal and written communication skills
- Ability to work in a fastpaced environment.
Experience:
-
- Minimum of 35 years B2B Customer Service and Administrator experience in a fastpaced environment (Aviation or Aerospace would be highly desirable but not essential)
- Confident telephone manner
- Good communication skills
Other Requirements
- Ability to take responsibility for their own work and work with mínimal supervision.
- To have a record of excellent timekeeping
- To support the ethos of the Company, to be polite, well mannered, have high level of integrity.
- To be able to work within a team as well as on their own.
- To have a professional smart and businesslike appearance
- A good sense of humour
Qualifications
- English and Maths (grade 6 or above)
Hours Monday to Friday 8am -5pm (with rota 7:30am-4:00pm on Fridays)
Job Types:
Permanent, Full-time
Salary:
Up to £28,000.00 per year
Benefits:
- Company events
- Free parking
- Onsite parking
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Biggleswade: reliably commute or plan to relocate before starting work (required)
Work Location:
In person
More jobs from Brinkley Aerospace
-
Buyer
Biggleswade, United Kingdom - 2 weeks ago
-
Stores Assistant
Biggleswade, United Kingdom - 2 weeks ago
-
Customer Services
Biggleswade, United Kingdom - 2 weeks ago
-
Customer Services
Biggleswade, United Kingdom - 3 weeks ago
-
Customer Services
Biggleswade, United Kingdom - 3 weeks ago
-
Trainee Propeller Mechanic
Biggleswade, United Kingdom - 1 week ago