- Provide first line support for all routine employee enquiries via knowledge management system
- Triage of inquiries and requests to experienced & advanced level representatives, People Advisors, and/or People CoE's
- Production and despatch in a timely manner of all employee correspondence
- Provide general administrative assistance as required
- Preparation & submission of all Payroll, Oracle & Employee Self Service system changes to the Workforce Administration team in a timely manner, ensuring accuracy and appropriate approval of all documentation
- Assist with sickness and long term disability cases as required
- Production of supporting documentation to support employee lifecycle
- Provide support on project related corporate initiatives and HR project initiatives as required
- Assist with all internal and external audits as required
- Ensuring accurate entry of benefit related information for salary changes, status changes, working hours changes, and terminations in relevant database(s), such as pension providers
- Onboarding and offboarding of employees, including benefits
- Liaise with benefit providers to solve challenging queries when needed
- Track employees' benefit eligibility and inform Payroll and Finance accordingly
- Responsible for invoice checking and reporting to Finance
- Generate reports for People departments and government as needed, such as sickness and overtime reporting
- Excellent organisational skills with the ability to work simultaneously on multiple tasks in a pressurised environment
- Experience of working to tight deadlines with a strong results focus
- Strong attention to detail coupled with a high level of accuracy
- An enthusiastic team player who actively contributes in a flexible and adaptable manner
- The ability to communicate professionally at all levels both verbally and in writing
- Experience of working in a customer service environment with strong client orientation skills
- Works collaboratively with colleagues to provide support and build best practice processes to deliver service excellence
- Considers how processes can be improved to enhance service provision and makes recommendations
- Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
- Bloomberg's Gender Equality Index (GEI)
- Human Rights Campaign Foundation, 100% score Corporate Equality Index
- Best Places to Work for Disability Inclusion , Disability: IN - 100% score
- 100 Best Workplaces for Innovators, Fast Company
- CDP's Climate Change 'A List'
-
Service Administrator
4 weeks ago
Thomas Hardie Commercials Ltd Manchester, United Kingdom**CENTRAL SERVICE ADMINISTRATOR** · **An opportunity has arisen for a motivated, professional, and versatile individual to join the Aftermarket Department at our Trafford Park site working Monday to Friday from 8am to 4.30pm.** · Reporting to the Group Maintenance Contracts Manag ...
-
Service Administrator
3 weeks ago
Bright Purple Resourcing Manchester, United Kingdom**Service Administrator - Fixed Term Contract (12 months) - Manchester** · Do you have previous experience in a customers service/administration role, with a genuine passion for people, then read on... · We are looking for a confident communicator who comes from a admin backgroun ...
-
Service Administrator
3 weeks ago
MAN Truck & Bus UK Manchester, United KingdomDo you have experience within a heavy vehicle dealership and service department · Do you have experience of providing a fast and effective service for a variety of customers · We are recruiting for a Service Administrator to join our team in location on a full-time, permanent bas ...
-
Service Administrator
3 weeks ago
Capita Manchester, United KingdomPerforms customer service activities and initiatives for limited number of products or clients. · **Job title**: · Service Administrator · **Salary: £19371** · **The role will be offered as a 12-month fixed term contract.** · **Hours: 37.5 hours Monday to Friday between the hours ...
-
Customer Service Administrator
3 weeks ago
Eligo Recruitment Ltd Manchester, United Kingdom**Manchester, Greater Manchester** · **£ £24000 per annum + pension, life assurance** · **CUSTOMER SERVICE ADMINISTRATOR** · **ADMINISTRATOR** · **CUSTOMER SERVICE** · **SUPPORT ADMINISTRATOR** · **SALFORD QUAYS** · **MANCHESTER** · I am seeking a **well rounded Administrator** f ...
-
Client Services Administrator
4 weeks ago
MoreLife Manchester, United Kingdom**Job title: Client Services Administrator** · **Hours: 37.5 hours per week** · **Reporting To: Client Services Team Lead** · **Key Relationships**:Contract Manager, Clinical and Delivery staff, Client Services Team** · **Closing Date: 3rd March 2023** · **The Role**: · The role ...
-
Customer Service/administration
4 weeks ago
Griff Services Ltd Manchester, United KingdomGriff Services Ltd is an electrical installation and Renewable Energy company based in Manchester, providing services throughout the UK, specialising in electrical engineering and renewable energy. Working mainly in and around the North West. · Griff Services Ltd are currently se ...
-
Support Services Administrator
3 weeks ago
Chiesi Farmaceutici Manchester, United Kingdom**Date**: 5 Feb 2024 · **Department**: HR Training & Support Services · **Team**: General Services, Security & Office Management · **Job Type**: Direct Employee · **Contract Type**: Temporary · **Location**: · Manchester, GB · We have an exciting opportunity for a Support Service ...
-
Support Services Administrator
2 weeks ago
Hays Specialist Recruitment Limited Manchester, United KingdomPermanent Support Services Administrator based in Greater Manchester · **Your new company** · Hays are recruiting for a permanent Support Services Administrator for a leading Pharmaceutical company based in Greater Manchester · **Your new role** · In your new role you will be res ...
-
Customer Service Administrator
3 weeks ago
Page Personnel Manchester, United KingdomA market leading company offering flexibility and progression · - Enjoy a flexible work environment · **About Our Client**: · We specialise in sport and media law, channelling our expertise to offer clients an exceptional advantage. Our exclusive focus ensures that we work with t ...
-
Customer Service Administrator
3 weeks ago
Phillips & Cohen Manchester, United KingdomAre you friendly and outgoing and enjoy being organised and efficient? · This is an exciting opportunity to join the world's market leader in the highly specialised area of probate debt recovery industry. · We are looking for a Customer Service Administrator to be a part of the E ...
-
Administrator - Professional Services
3 weeks ago
Platinum Financial Recruitment Manchester, United Kingdom**Administrator - Professional Services** · **£21,000 - £23,000** · **Manchester City Centre** · - A growing business based in Manchester who have successfully merged with a larger umbrella are expanding their team, starting with this brand-new hire for an Administrator. _ · You ...
-
Customer Service Administrator
3 weeks ago
Tagged Resources Manchester, United KingdomAn exciting opportunity has become available for a Customer Service Administrator to join a successful gift and home accessories company who have been established for over 100 years. · The role will support the Sales administration within the Customer Services Department to provi ...
-
Support Services Administrator
3 weeks ago
Early Break Manchester, United Kingdom**Role Name **Support Services Administrator · **Key Focus/Role Purpose** · To offer front-line support with clients, external stakeholders and workers. Responding to enquiries and requests in an effective manner in line with all procedures and standards. To undertake data inputt ...
-
Customer Service Administrator
2 weeks ago
Aira Manchester, United Kingdom**About Aira***: · We are a next-generation home energy champion. We passionately believe that creating smart, sustainable homes, and a world class working environment is our way to make a positive impact in the world. · Aira's mission is to advance the next generation of home en ...
-
Patient Services Administrator
3 weeks ago
Nuffield Health Manchester, United KingdomHEAD OFFICE · Patient Services Administrator · Patient Services Administrator · Manchester Institute of Health and Performance | Permanent | Full Time Salary up to £20,800 Dependent On Experience · 37.5 Hours a week · Are you a confident and customer-focused administrator, who's ...
-
Customer Service Administrator
2 weeks ago
Manchester Metropolitan University Manchester, United KingdomThis is an exciting opportunity to join the multi-award winning Facilities team at Manchester Met as part of the Residential & Conference Service on their journey to become the best Facilities department in the sector and support the University's ambitions of becoming the best mo ...
-
Customer Service Administrator
4 weeks ago
Phillips & Cohen Associates Manchester, United KingdomAre you friendly and outgoing and enjoy being organised and efficient? · This is an exciting opportunity to join the world's market leader in the highly specialised area of probate debt recovery industry. · We are looking for a Customer Service Administrator to be a part of the E ...
-
Administrator - Professional Services
3 weeks ago
Platinum Financial Recruitment Manchester, United Kingdom**Administrator - Professional Services** · **£25,000** · **Manchester City Centre** · If there's an industry you want to be stable in and have a long-term career, it's professional services - the financial sector is booming, and this company are spearheading their way to the top ...
-
Customer Service Administrator
2 weeks ago
Capita Manchester, United Kingdom**Salary: £22,500** · **Permanent Contract** · **Hours: 37.5 Hours a week. Monday - Friday between the hours of 8am - 5pm.** · **Location: Office based on Oxford Road, Manchester City Centre. Hybrid contract, both office and homeworking options available.** · Our Operations Team ...
People Services Administrator - Manchester, United Kingdom - BNY MELLON
Description
Bring your ideas. Make history.BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.
With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.
We're seeking a future team member for the role of People Services Administrator to join our People team. This role is located in Manchester and is hybrid.
Job Purpose:
Primarily responsible for providing People and benefits administrative support to People colleagues, managers and employees across EMEA.
Responsibilities:
BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
