Customer Experience Administrator - Kidlington, United Kingdom - Leading Edge Aviation

Leading Edge Aviation

Verified Company

Kidlington, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Leading Edge Aviation is a fast-growing organisation based at Oxford Airport providing pilot training services to the next generation of commercial pilots.

Created by a passionate team with more than 200 years of combined experience, Leading Edge has reimagined pilot training to create a 'whole pilot' approach using the very latest technology and a highly personalised approach.

Our graduates are now working for airlines such as British Airways, Easyjet, Ryanair and WizzAir.

We are looking for a positive and enthusiastic Customer Experience Administrator to cover a period of maternity leave from July 2023 until June 2024.

ROLE DUTIES

Reception Duties

To be the first point of contact for all visitors to the Academy, ensuring they feel welcome and are familiar with the facilities, and Health & Safety arrangements.
To be responsible for the telephone switch board, screening calls and taking appropriate messages where applicable.
Coordination of the arrival of deliveries that arrive at the Academy during office hours, ensuring these reach the relevant area.
To be responsible for the stock level and replenishment of stationery and refreshment items.

Office and Training Administration

Overall responsibility for ensuring that customers are provided with the relevant information and equipment throughout their time at the Academy.
To offer administrative support to the Board of Directors where required.
To champion the use of electronic files, in the creation and updating of administrative processes within the department.
The coordination of course welcome and arrival arrangements, including student kit and stock ordering.
The coordination of student departure administration for Customer Experience to include but not limited to controlling and cancelling both Leading Edge Aviation and Airport passes.
To provide adhoc administrative support required by the Head of Training where required.
To provide support to the Customer Experience Manager to create and robust and effective welfare environment, supporting their needs throughout training.
To ensure that all maintenance items are reported appropriately to those responsible for the area they are specific to, ie. Accommodation or the Academy.

Transport Co-Ordination

To coordinate the transportation of students.
To make travel arrangement for the business, including flight bookings, car hire and hotel arrangements
An experienced administrator, with excellent I.T skills, and be proficient in the full use of Microsoft Suite.
Strong organisational skills.
Excellent written and verbal communication skills with a positive and enthusiastic personality and outlook.
A Cando attitude with the willingness to go the extra mile for the Customer.

Not Sure?

If you have most of the experience, don't be put off applying, because we want someone who is passionate about delivering an excellent experience to our customers...

if this sounds like you, you could be exactly who we need

What's on offer
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Competitive salary:

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Annual leave entitlement of 25 days plus bank holidays:

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Pension scheme:

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Life assurance:

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Critical illness cover:

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On-boarding and full training
provided: