Third Party Claims Handler - Stockport, United Kingdom - S&G Response

S&G Response

Verified Company

Stockport, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

S&G Response have been taking the hassle out of vehicle road accidents since 2009.

Holding a Gold accreditation from Investors in People, we believe in developing and supporting our colleagues enabling them to reach their full potential in an exciting industry.

Were currently looking for a Third Party Claims Handler, specifically with experience dealing with defended claims. RTA experience is a must, along with excellent liability knowledge.

As a Third Party Claims Handler with S&G you will provide a professional, technical, and efficient third-party claims handling service.

You will be defending claims on behalf of Insurers whilst providing the highest standards of quality and customer service. The role will involve the day-to-day efficient handling of end-to-end third party claims while meeting our Insurer Principals requirements.

There will also be subrogated recovery claims to deal with and recovering our Principals outlay from the responsible Insurer. You will represent the Company in both verbal and written interactions between clients, policy holders and suppliers. A large proportion of this contact is via telephone communication.

You must also ensure that the claim file data is kept up to date and accurate through the Claims Management System.

There will be a comprehensive training plan covering the first three months of your role.

Key Accountabilities

To process new claims efficiently and accurately on behalf of the Companys Insurer Principal while building relationship between customer and company.
To investigate the circumstances of the claim and assess all information to determine possible outcomes and cost assessment on each claim.
To liaise with external stakeholders gaining further information as part of defending the claim
To confidently liaise and negotiate with the third parties and their representatives to minimise the claim risk and maximise efficiency, mitigating the thirdparty claim.
To adhere to current processes and compliance requirements.
To liaise with customers, insurers, repairers, engineers and others as needed, maintaining contact and resolving any issues.
Identifying and resolving any potential fraud or repudiation.
Handling subrogated recovery claims.
Achieve monthly KPI targets as communicated by management.
Promote the corporate image of S&G and S&Gs clients through providing the highest quality of customer service.
To liaise with other departments as appropriate to minimise customer inconvenience and maximise the efficiency of the claims procedure.

Qualifications, knowledge & experience
Essential

Minimum 2 years experience of defended Thirdparty motor damage claims
Detailed knowledge of liability and RTA case law
Strong knowledge of the recovery process
Awareness of the triggers for early identifications of injury claims or large losses
Good negotiation skills
Confident telephone manner
Ability to build great relationships
Strong teamwork philosophy
Attention to detail and accurate processing
Excellent written skills
Commitment
Ability to work in a fastpaced environment
Good time management skills
MS Office skills
Able to articulate and interpret information.
Demonstrates empathy and patience