Insurance Claim Handler - Wilmslow, United Kingdom - S&G Response

S&G Response

Verified Company

Wilmslow, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

S&G Response have been taking the hassle out of vehicle road accidents since 2009.

Holding a Gold accreditation from Investors in People, our mission is to enter our customers lives briefly but leave a positive impact that lasts a lifetime.

If that sounds like something you can get behind then read on

An Insurance Claim Handler must process elements of a claim from receipt of a new claim through to invoicing whilst providing the highest standards of quality and customer service.

They must also represent the Company in both verbal and written interactions between clients, policy holders and suppliers. A large proportion of this contact is via telephone communication.

An Insurance Claim Handler must also ensure that the claim file data is kept up to date and accurate through the Claims Management System.

Key Accountabilities

To process new claims efficiently and accurately on behalf of the Companys clients while building relationships between customer and company
To assess claims and convert repair claims successfully and in line with current processes and compliance requirements
To liaise with customers, repairers and others as needed to maintain contact and resolve any issues arising
Achieve monthly KPI targets
To answer queries of the claims handling process swiftly, professionally and efficiently
Promote the corporate image of S&G and our clients through providing the highest quality of customer service.
To liaise with other departments and employees as appropriate to minimise the inconvenience to the customer and maximise the efficiency of the claims procedure
To achieve over 90% Excellent, Very Good, or Good scoring on the Customer Satisfaction Questionnaires

Qualifications, knowledge & experience
Essential