Change Lead - Newcastle upon Tyne, United Kingdom - Bede Gaming

Bede Gaming
Bede Gaming
Verified Company
Newcastle upon Tyne, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

beBee Recruiter
Description

Application Deadline

  • Ongoing
    Department
  • Service Delivery
    Employment Type
  • Permanent
    Location
  • Newcastle upon Tyne (or Remote
    We are seeking a creative Change Lead to join our Service Delivery team, based in our Newcastle upon Tyne office. As Change Lead, you will play a crucial role in driving the success of our cuttingedge processes, products, and services. You will be responsible for managing the endtoend change management process, ensuring that all changes are reviewed, analysed, and approved in accordance with Bede's policies and procedures.


Your exceptional communication skills will enable you to build strong relationships across the whole of Bede and ensure a smooth change management process is followed throughout the business.

At Bede, people come first. Our working environment, culture, development opportunities, benefits and forward-thinking ambition attract and retain the best quality talent.

We offer opportunities for experts already in the industry or those looking to start their careers, and we have exciting projects ahead of us to ensure we are (and continue to be) the best place to work for all of our Beders.


What you'll be doing:


  • You'll own and manage the Change Management process across Bede
  • You will facilitate Change Advisory Board (CAB) meetings and ensure efficient decisionmaking
  • You'll review and analyse all changes to ensure they align with Bede's policies and guidelines
  • You'll focus on reducing incidents caused by changes through proper risk assessment and impact analysis
  • You'll coordinate, schedule, and monitor improvements and actions delivered during the change review process
  • You'll drive a holistic approach to change management throughout Bede, with an emphasis on ITIL principles and best practices
  • You'll generate reports and perform trend analysis on changes to identify areas of improvement and potential risks
  • You'll actively encourage engagement and participation in change management across all areas of Bede
  • You'll be proactive in collaborating with stakeholders to identify and address change management issues
  • You'll coordinate 3rd party activities related to change management
  • You'll develop and deliver documentation and training programs to support change management processes and procedures
  • You'll identify and implement process improvements, in accordance with ITIL's Continual Service Improvement (CSI) approach
  • You'll collaborate with line managers to identify quality improvements for the change management process
  • You'll implement agreedupon revisions or design new processes as needed, following ITIL's change management process
  • You'll support compliance and security requirements, ensuring changes are in line with relevant regulations and standards
  • You'll provide support to roadmap work within Bede

What we are looking for:


Essential:


  • A proven track record of strong client relationships
  • Effective organisational skills
  • Experience in a change management team
  • ITIL v4 Foundation (or above)

Desirable:


  • Experience of Change Management in Service Delivery environments including Service Desk
  • Previous experience of leading change management

Who you are:


  • You are a creative and strategic thinker
  • You are a strong communicator across all levels
  • You're driven to succeed
  • You have the ability to build strong working relationships
  • You're a Selfstarter
  • You are resourceful and confident
  • You are delivery and service orientated
  • You are calm in a crisis

What We Can Offer You:


Here at Bede, we offer a great benefits package and a competitive salary as you would expect from a forward-thinking and people-centric organisation.

What sets us apart is our desire to look after our people in the best way we can and to ensure we are offering the best to our colleagues by asking for feedback, so you'll be pleased to know our benefits package is always being reviewed.


  • A friendly, flexible and trustbased approach to working
  • 25 days annual leave, plus 8 bank holidays and a typically very generous Christmas break
  • The use of a mobile phone or tablet of your choice, with the monthly contract covered by us
- 'Select Enhanced' Bupa private healthcare - access from day 1 which covers all pre-existing conditions

  • Fully matched private pension scheme (up to 8% matched)
  • Life Assurance which pays out x4 of your salary to a nominated person(s)


  • Employee Assistance Programme

  • Beders have access to support and practical advice on a variety of issues that might impact their life (provided by Bupa)


  • Innovation time

  • Engineers have regular opportunities to spend time developing skills and innovating.
  • A great office life Free snacks and refreshments in the office every day as well as regular food van visits from the best places in Newcastle
  • Access to Calm the #1 app for meditation and sleep
  • Lots of social events inside and outside of the wo
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