Graduate Opportunity in Credit Operations - Slough, United Kingdom - Hamlin Knight - Recruitment Specialists in Human Resources, Office Support and Sales & Marketing

Hamlin Knight - Recruitment Specialists in Human Resources, Office Support and Sales & Marketing
Hamlin Knight - Recruitment Specialists in Human Resources, Office Support and Sales & Marketing
Verified Company
Slough, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

A fantastic opportunity for a graduate from any discipline to join a company going through an exciting time of growth.

The role will be based in the Credit Operations Department.

They are looking for someone with excellent communication skills able to work with a variety of people internally and externally.

The role is based in Slough and there is opportunity for hybrid working.

Key Responsibilities

  • Process all in life contract changes for Customers/ Retailers including early settlements, maturities and terminations
  • Respond to and resolve inbound Customer/ Retailer enquiries; answer all verbal and written enquiries to Customer/Retailer satisfaction
  • Update the Contract Management System accordingly
  • Make outbound calls as appropriate
  • Allocate payments received accurately and in a timely manner
  • Liaise with the Finance department to ensure accuracy of data and resolution of queries
  • Liaise with other areas of the business in order to manager credit balances and ensure that refunds are processed to the customers in a timely manner
  • Assist other areas of the business with timely and accurate responses to queries and requests for information
  • Liaise with third parties such as Retailers where necessary
  • Own all customer and retailer issues through to resolution
  • Ensure management is aware of potential issues associated with work queues and workload backlog
  • Work effectively with colleagues in support functions around the business to maximise customer satisfaction
  • Monitor own performance to ensure adherence to targets, deadlines and procedures
  • Adhere to formal regulatory processes and policies
  • Undertake any collections activities in accordance with the required regulations
  • Treats customer with respect adhering to principles of Treating Customers Fairly
  • Participate in department/business projects to generate innovative ideas that add value
  • Constant focus on the needs of the customer/ retailer with the aim of providing value driven services
Skills/experience

  • A degree in any discipline
  • Intermediate Word or Excel
  • Excellent communication skills
  • Numerate and analytical
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