- as a customer onboarding and support SME. Follow SOPs to support customers set up their shipping accounts and start shipping with their shipping platform as fast as possible.
- shippers and/or internal teams to set up rates, understand how to work with us, set up their operations and integrations to print labels to hand packages to launch shipping with us.
- with Shipping stakeholders to solve shipper issues during onboarding, and work with partner teams to solve the root cause of these issues.
- to update shipper facing content, map dependencies, review and identify process gaps in the purpose of driving process improvement initiatives to improve the customer experience.
- cross-functionally in a highly complex area with multiple stakeholders, partnering with Product, Marketing, Commercial, Sales, Customer Programs and Operations to drive change, and influence stakeholders.
- able to work with qualitative and quantitative data to dive deep into customer onboarding performance and use this data to build solutions for improvement.
- Degree or equal experience in customer support/onboarding
- in English AND French
- working in client facing roles, ideally in a sales or customer support function.
- ability to work with cross-functional teams to drive growth and process improvement for your business.
- does what is right for the customer? Relentlessly customer focused
- to work well in a fast-paced environment and multi-task in a high-energy environment.
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Onboarding Specialist - Greater London, United Kingdom - ABL Recruitment
Description
Job Description
Job Title: French Customer Onboarding Executive (Logistical, Supplier, E-commerce)
Salary: £28,000 -£31,600 (£ £121.50 Daily Rate PAYE) + Holiday Pay
Contract: 4-months (May Extend or convert to permanent)
Location: London, Hybrid (3 Days in the office in London - Moorgate)
Start: Immediate
Our client, a global tech company is looking for a talented Customer Onboarding Professional for their online retail business. The customer service activities will involve customer on-boarding as well as handling queries and escalations using adequate levels of verbal communication and a polite attitude.
In addition, the Customer Onboarding Professional will be expected to follow SOPs, provide support to shipping personnel and help shipping staff solve logistical errors by establishing communication between internal stakeholders.
Responsibilities include:
Important Qualifications include:
