Customer Success Specialist - London, United Kingdom - Reorg Research

Reorg Research

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Working at Reorg

Consistent with our growth, Reorg hires innovators and trailblazers across the globe to drive our business and our incredible corporate culture alike.

Our core values -
Action Oriented,
Customer First Mindset,
Effective Team Players, and
Driven to Excel - define an organizational ethos that's as high-performing as it is human.

Among other perks, Reorg employees enjoy competitive health benefits, matched 401k and pension plans, Paid time off, generous parental leave, gym subsidies, educational reimbursements for career development, recognition programs, pet-friendly offices, and much more.

The Role

The Customer Success Specialist will be responsible for managing a book of existing clients in the buyside space to ensure client satisfaction, promote education and drive adoption.

The Customer Success specialist will possess strong communication, relationship building and problem solving skills.

Responsibilities

Become a Reorg expert with a strong understanding of our products, services and the financial restructuring industry/process
Manage a book of clients and ensure they are adopting the Reorg product suite by maintaining consistent contact both through virtual and inperson meetings
Work closely with the account management team to develop account plans, monitor client's platform usage, and share findings from client interactions
Act as the voice of the customer when collaborating with various internal teams across sales, editorial, product, and tech to ensure our client's needs are met

Requirements:

Bachelor's degree, preferably in business, finance or a related field
2+ years of working experience in a customer facing role
Excellent written and verbal communication skills
A self starter who is diligent, organized, and detailoriented
Experience or interest in a financial profession or subscriptionbased services a plus

Reorg provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

In addition to federal law requirements, Reorg complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.