- Experience of working with vulnerable and diverse customer groups and individuals with complex needs.
- Experience of working in a customer facing environment.
- Excellent communication skills, with the ability to provide advice, support with the ability to empathise with customers who are facing a range of issues.
- Competitive pay & generous pension
- 28 days holidays plus bank holidays (pro rata)
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
- Take responsibility for arrears management, rent collection and maximising income, working in partnership with colleagues using psychologically informed environments (PIE) and trauma informed care principles to:
- Ensure customers have a clear understanding of their responsibilities regarding the payment of rent and service charges and their impact on maintaining their tenure.
- Support colleagues by proactively engaging customers providing advice, guidance and co-produce plans as part of the responsive rent arrears management process.
- Manage the income management process, by co-producing a bespoke payment plan, tailored to the individual's circumstances.
- Provide guidance and advice to customers to ensure they are financially included, sign-posting to relevant resources relating to benefit claims, debt issues, and money management.
- Make referrals to the Riverside Income Maximisation Team when dealing with complex cases.
- Proactively provide up-to-date advice relating to effective tenancy sustainment approaches to colleagues to assist in supporting customers with income management.
- Initiate a discussion with relevant parties on complex arrears cases to present facts about how the arrears will be managed.
- Support colleagues dealing with evictions where required.
- Provide advice to customers around setting up efficient payment options.
- Administrating petty cash for the required services.
- Assisting with the monitoring of income and expenditure.
- Generating and communicating rent statements to customers and colleagues as required.
- Maintaining and updating tenancy information, rent accounts and financial information on the appropriate digital platforms.
- Collating and submitting information, including funding and performance returns.
- Producing reports and other written documentation to support income management delivery as required.
- You will be required to work normal office hours, which may include some flexibility to meet the customer and business needs.
- You will be required to travel to different properties within the defined area as and when required.
- Use the Lone Worker system as and when necessary.
- Ensure customers are safe at all times - carrying out all of your duties within Riverside's Policy and Procedure Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc.
- Deliver your role in line with Riverside company values - "Our Riverside Way".
- Participate in team meetings, attend regular supervisions and reflecting practice sessions.
- Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely
- From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager
- Experience of working with vulnerable and diverse customer groups and individuals with complex needs.
- Experience of working in a customer facing environment.
- Excellent communication skills, with the ability to provide advice, support with the ability to empathise with customers who are facing a range of issues.
- Be a team player, be flexible with a resilient, can-do attitude.
- Be confident and consistent and have confidence to make decisions to deal with effective rent arrears management.
- Competent level of literacy, numeracy, administrational and IT Systems skills (to be able to produce reports and other communications).
- Knowledge of current benefit systems.
- some income experience
- driving licence as travel to schemes is expected
- Experience of working in care and support services.
- Ability to plan, prioritise, organise tasks to achieve results.
- Knowledge of debt management.
-
Admin Officer
1 week ago
Brook Street High Wycombe, United Kingdom Full timeOur client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone. · Our justice system defends our fundamental rights and freedoms. It ...
-
Office Admin Intern
5 days ago
SkyeBiz Marlow, United KingdomThis role is on a bus route but witha 15minute walk to and from the office so own reliable transport orgetting a lift would be preferred. · JobDescription: · We are looking for anOffice Admin Intern to assist with daily administrative tasks inour office. The ideal candidate will ...
-
Income and Admin Officer
4 weeks ago
Riverside Group High Wycombe, Buckinghamshire, United Kingdom £25,965Job Title: Income and Admin Officer Contract Type: Permanent Salary: GBP25, pro rata) Working Hours : Part time 28.5 hours per week Working Pattern: 28.5 hours across Monday to Friday, can be flexible. Location : Old Tea Warehouse, High Wycombe If you share our values ...
-
Income and Admin Officer
2 weeks ago
Riverside Group High Wycombe, United KingdomJob Title: · Income and Admin Officer Contract Type: · Permanent Salary: · £25, pro rata) Working Hours : Part time 28.5 hours per week Working Pattern: · 28.5 hours across Monday to Friday, can be flexible. Location : Old Tea Warehouse, High Wycombe If you share our values and a ...
-
Admin Officer
4 weeks ago
Network Homes Hertford, United Kingdom**Admin Officer** · **Location**:Hertford · **Salary**:£30,916 per annum (Pro rata to £15,458) · **Closing Date**:Wednesday 15 March 2023 · **About the role** · - We are looking for a highly motivated Neighbourhood Admin Officer with a keen interest in our communities and promoti ...
-
Temporary Office Admin
3 weeks ago
Professional Construction Recruitment High Wycombe, Buckinghamshire, United KingdomWe have an exciting opportunity for an experienced Construction Administrator to join a main contractor based on a site in High Wycombe. · Due to the sensitive nature of this position, project details will be given at interview stage for individuals who pass the strict vetting pr ...
-
Office Admin
4 weeks ago
Advanced Maintenance UK Ltd Reading, United KingdomDue to the award of a new contract, Advanced Maintenance UK Ltd are expanding, and are now hiring a Full Time Office Administrator to join our office team in Theale, Berkshire. · **Responsibilities and Duties** · Your duties will include (but is not limited to); · - Planning and ...
-
Admin Officer
4 weeks ago
Ministry of Justice Watford, United Kingdom**Admin Officer ** · **£25,475** · **Watford**: · **HM Courts and Tribunals Service**: · **Directorate: South East Region**: · **Job Title / Grade: Administrative Officer (AO)**: · **Number of Vacancies: 22**: · - x3 permanent positions available at Watford Employment Tribunal · ...
-
Office Admin
4 weeks ago
Rebecca L Faret Solicitors Flitwick, United KingdomTo provide support and assistance to the Partners in the running of all General Office functions. · Transcribing digital dictations with near perfect accuracy, attending and taking notes at Client meetings and telephone / Zoom calls. · Producing written documentations (letters an ...
-
Office Admin
4 weeks ago
Dancing With Louise North London, United KingdomDWL is Growing We are seeking an exceptional individual to join our team as a Customer Service & Office administrator. · As the Customer Service & Office administrator for DWL, you'll be the first point of contact for hundreds of families, responding speedily to all customer issu ...
-
Office Admin
4 weeks ago
Blue Agile Services Ltd Hayes, United Kingdom**Responsibilities**: · - Respond to inquiries in a timely manner · - Organize company events and conferences · - Conduct market research, negotiate with suppliers, and order company essentials as instructed · - Manage correspondence, complaints, and queries · - Prepare letters, ...
-
Admin Officer
4 weeks ago
CATCH22 CHARITY Hillingdon, United KingdomThis is an excellent opportunity to join the Business and Technical Support Team. · This role is primarily around providing minute taking support to our social care teams for example :Safeguarding case conferences, Fostering and Adoption Panel meetings and other high-profile meet ...
-
Office Admin
4 weeks ago
Adams Estates Reading, United KingdomWe have an opening for a property maintenance administrator to join our highly motivated team based in Reading Berkshire. · You will be assisting the head of the maintennace department to maintain the quality of the properties in the portfolio and managing maintenance request fro ...
-
Admin Officer
3 weeks ago
Kings Court First School Old Windsor, United Kingdom**King's Court First School** · Ashbrook Road, Old Windsor, SL4 2NE · Telephone: · Caring, Sharing and Learning Together · **Admin Officer** · 26 hours per week, term time only, start asap · Scale 2, Spinal Point 4 · £22778 FTE per annum salary · We are looking for a highly orga ...
-
Office Admin
4 weeks ago
ISE Partners Mayfair, United KingdomExciting opportunity for an Office Admin to play an essential part in this growing financial public relations firm. · This firm is looking for a proactive, driven and eager individual who can tackle this dynamic role. · You'll work closely in a small team to support the office. A ...
-
Office Admin
3 weeks ago
Tbs Ltd Bracknell, United Kingdom**About us**: · **TBS Ltd is a small building maintenance company which carry's out all building duties in and around London and the surrounding areas.The company Office is based in Bracknell Berkshire.** · **Responsibilities**: · Part time Bookkeeper and office administrator ass ...
-
Office Admin
2 weeks ago
Ami Home Care Ltd Isleworth, United KingdomWe are an expanding Care company, we are looking for a full time Admin in our office in Isleworth, Monday · - Friday · We are seeking an Admin to help continue providing high quality of care. · **Main Duties and Responsibilities include**: · - answering the calls · - calling car ...
-
Office Admin
4 weeks ago
MN Support Services Ltd London, United Kingdom**Office Admin** · **London - W10 4BQ** · **On-site - Part-time (25 hours/week)** · **Salary: £13.15 per Hour** · **Monday to Friday - 10 AM to 3 PM** · **Position Overview** · As an Office Admin, you will work as a part of HR and the Health & Safety Department. You will work clo ...
-
Office Admin
4 weeks ago
Amber & Co London, United KingdomDay to day admin work · - Meeting personal target set by office manager. · - Keep up to date with rental payments · - Tenancy renewals · - sending invoices · **Requirements**: · - Confident ability to close deals. · - Ability to gain new landlords and investors through strong com ...
-
Admin Officer
2 weeks ago
Bridge of Hope London, United KingdomOur client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone. · Our justice system defends our fundamental rights and freedoms. It ...
Income and Admin Officer - High Wycombe, United Kingdom - The Riverside Group
Description
Job Description Income and Admin Officer Location High Wycombe :
Job Title: Income and Admin Officer Contract Type: Permanent Salary: £25, pro rata) (£27, pro rata is achieved after 18 months successful performance in the role) Working Hours : Part time 28.5 hours per week Working Pattern: 28.5 hours across Monday to Friday, can be flexible. Location : Old Tea Warehouse, High Wycombe
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
The difference you will make as an Income and Admin Officer
You will work collaboratively as part of a committed team to provide income management advice, guidance and support to customers and colleagues. The focus of this role is to support customers to sustain their tenancies, maximise the organisation's rental income and deliver income administration across a defined number of properties.
We are looking for someone with
Why Riverside?
At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you'll enjoy:
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Applications may close before the deadline, so please apply early to avoid disappointment.
Role Profile
Provide administrative support by:
Other Information
Person specification
Knowledge, Skills and Experience
Essential
Desirable