Customer Service Account Executive - Arbroath, United Kingdom - WestRock

WestRock

Verified Company

Arbroath, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The opportunity:

To ensure that all finished goods stock are ready and available to be despatched in line with customer's orders and requirements whilst adhering to the Service Level Agreements, (SLA).

How you will impact WestRock:

Translation of customer forecasts and orders into accurate production work instructions
Responsible for raising, processing, and managing customer's orders.
Undertake vendor and forecast analysis
Maintain and understand internal and external customers Service Level Agreements (SLA)
Investigate and resolve invoice, credit and customer complaints/queries
Responsible for the smooth and effective organisation of all administration procedures for the business
Use webbased and manual management information system to support all aspects of the customer service function
Ensure customer terms are adhered to and aged stocks are controlled and invoiced accordingly
Work closely with Supply Chain to monitor and maintain raw materials and finished goods to Service Level Agreements parameters
Liaise with the Far East on relevant product lines being developed, ordered and shipped in line with customer demand
Critical path management to ensure orders are met and timelines adhered to
Manage department's Key Performance Indicators to meet agreed targets
Investigate and manage corrective actions which arise from feedback
Identify and highlight opportunities to increase margins/profitability and efficiencies
Highlight opportunities for cost effective production batching
Provide accurate and timely work instructions to production
Develop and maintain effective internal and external customer relationships
Provide support Business Development/Sales function
Attend customer briefings/meetings/reviews

What you need to succeed:

- Minimum of 2 years' experience within a Customer Service environment

Experience of managing and developing relationships with multiple customers
Strong interpersonal and communication skills
Good attention to detail and problemsolving skills
Good organisational skills and disciplined approach
Ability to work efficiently under pressure in a fastpaced & highvolume manufacturing environment
Ability to react quickly and adapt to change on a daily basis
Ability to prioritise workload, use own initiative, work within a team as well as work on your own.
Proficient in Microsoft Office Suite Programmes

What we offer:

- Corporate culture based on integrity, respect, accountability, and excellence

Comprehensive training with numerous learning and development opportunities
A career with a global packaging company where sustainability, safety and inclusion are business drivers and foundational elements of the daily work

WestRock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. WestRock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law

Work Location:
In person