Administrator/typist - St Helens, United Kingdom - St Helens and Knowsley Teaching Hospitals NHS Trust

St Helens and Knowsley Teaching Hospitals NHS Trust

Verified Company

St Helens, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

2 x Full time 37.5 hours

1 x Part Time 22.5 hours

To provide administrative support to health professionals within the department and to provide a customer focused service to patients and their families, ensuring that services are delivered smoothly and effectively.

To support the work of panels with respect to all administrative requirements, to copy type/audio type medical reports and general correspondence as required.

To provide administrative support to health professionals within the department and to provide a customer focused service to the users of the clinics, ensuring that services are delivered smoothly and effectively.
To act as first point of contact for all client enquiries, responding to telephone and face to face enquiries in an efficient, tactful and professional manner, redirecting calls, taking action as appropriate.
To administer clerical work, including arranging appointments and clinic organisation.
To ensure stocks of office supplies and medical equipment via use of the Purchase Ordering system
To support the work of panels with respect to all administrative requirementso copy type/audio type medical reports and general correspondence as required.
To provide relief cover at other locations as requested by team leader

St Helens and Knowsley Teaching Hospitals NHS Trust is the only acute Trust in Cheshire and Merseyside, and one of the few in the entire country, to achieve the title of OUTSTANDING, rated by the Care Quality Commission.

We provide a full range of acute adult services to our local population of circa 360,000 and provide tertiary services across a much wider area in the North West, North Wales and Isle of Man.

We are a Major Trauma Unit and the Mersey Regional Burns Unit.

Our '5 Star Patient Care' strategy is at the heart of all that we do; supporting our vision to provide world class services for all our patients by getting it right for every patient, every time.

Our latest achievements include:

Acute Trust of the Year
HSJ Awards November 201
Trust rates Outstanding by the CQC
Inspection August 201
Top 100 places to work in the NHS (NHS Employers and Health Service Journal)
Best acute Trust in the North West for quality of care (NHS Staff Survey 2021)
Best place to work in the North West (NHS Staff Survey 2021)

In the NHS Staff Survey 2021 the Trust scored the highest marks in the North West for the following areas;

Standard of care
Best place to work
Care of patients being the Trust's priority
Staff engagement
Staff morale
Compassionate and inclusive
Providing a safe environment for staff

KEY DUTIES

To provide administrative support to health professionals within the department and to provide a customer focused service to the users of the clinics, ensuring that services are delivered smoothly and effectively.
To act as first point of contact for all client enquiries, responding to telephone and face to face enquiries in an efficient, tactful and professional manner, redirecting calls, taking action as appropriate.
To administer clerical work, including arranging appointments and clinic organisation.
To ensure stocks of office supplies and medical equipment via use of the Purchase Ordering system
To support the work of panels with respect to all administrative requirementso copy type/audio type medical reports and general correspondence as required.
To provide relief cover at other locations as requested by team leader

CLINICAL & PROFESSIONAL RESPONSIBILITIES

To attend and administer duties relating to panels for children with special needs, ensuring the administrative function is provided in a timely fashion. Liaising with internal services and partner agencies, when necessary, as directed
To take part in staffing a central booking system to ensure an efficient approach to appointment management, to include the preparation and arrangement of appointments, including inputting of referrals ensuring all clerical work resulting is dealt with in a timely manner.
To carry out general reception duties where required maintaining a neat and tidy reception environment.
To display and ensure availability of information resources at reception with an adequate and attractive display to include distribution and collation of all patient surveys.
To undertake, independently, routine duties for the team e.g. the booking and sending of appointments, reorganising cancelled appointments, organising referral lists with knowledge of priority level as issued by the team lead
To scan records as required and maintain an effective photocopying, filing and archiving system including records management in line with Trust policy.
To book clinic and meeting rooms within the premises and keep room availability updated as appropriate
To update and maintain clinical diaries as requested, dealing with any related correspondence
To deal with all internal/external mail and redistribution to relevant department
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