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Client Services Support Advisor - Loughborough, Leicestershire, United Kingdom - Clymac Ltd
Description
Service Administrator - LoughboroughClymac are Fire & Security Systems specialist, delivering fully integrated Fire & Security Systems throughout the UK since 1992.
We are currently looking to appoint a new Service Coordinator based at our Loughborough Head Office.Pension, Life Assurance & much more. – Clymac's Service Administrator's
As a Service Administrator you will be accountable for.
Resolve product or service issues by clarifying the customer's enquiries, identifying the cause of the problem while seeking the best possible solution to resolve.
Raise service jobs on our scheduling system and monitor progress.Prepare service reports by collecting and analysing customer information.
Handle complaints by providing appropriate solutions and alternatives within the time limits and provide a follow up call to ensure resolution.
Keep records of customer interactions, relating to processing customer accounts and file documents where applicable.Follow communication procedures, guidelines and policies.
Engage with customers and verify account information.
This commitment is what drives us and ensures our clients get the very best service from the very best team, therefore, in addition to having all the usual attributes of a great Clymac employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team, for this specific opportunity we are looking for candidates who also offer:
At least 2 years' experience in a Customer Support Experience role.
High competence with Microsoft Office packages, such as Word & Excel
Ability to learn and utilise internal IT systems and databases
We go above and beyond with our remuneration packages that not only meet the needs of a challenging economic climate, but we offer packages, benefits and incentives to support the broader needs of our people making their everyday lives and futures more comfortable.
~ Nest Pension Plan
~ Life Assurance 4x Salary
~25 Days Paid Holidays plus Bank Holidays
~ Mental Health & Well-being Scheme
~ Employee Recognition Scheme
~ Development and progression opportunities
We are a small business with a Nationwide presence which gifts our clients a bespoke and reactive service with undivided attention & dedication.
However, we have the luxury and benefit of being part of a wider group of businesses within the Fire Protection, Security & Building Management Systems industry, allowing us to share best-practice, learning & development academies, Human Resource specialists and knowledge for constant improvement across the critical service industry.
FAFS Fire & Security fafsfireandsecurity.MJ Fire fafsfireandsecurity.
Marlowe Kitchen Fire Suppression marlowefireandsecurity.
Griffin Fire
Morgan Fire Protection morganfire.
Victory Fire morganfire.
Marlowe Fire & Security marlowefireandsecurity.
We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers.
We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.
If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.
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