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Sunderland

    ED Receptionist - Sunderland, United Kingdom - South Tyneside and Sunderland NHS Foundation Trust

    South Tyneside and Sunderland NHS Foundation Trust
    South Tyneside and Sunderland NHS Foundation Trust Sunderland, United Kingdom

    1 week ago

    south tyneside and sunderland nhs foundation trust background
    Permanent
    Description

    Job summary

    There are so many reasons to join our team atSunderland Eye from our fantastic staff,we have lots of exciting things going plans for ourEyeHospital in Sunderland are taking shape and will be our new home, with work havingstarted this year. The new hospital meansSunderland will remain home to the regions only dedicated standalone eyehospital. It will strengthen our excellent reputation across the NHS, bothregionally and nationally as a centre of excellence for ophthalmologycare.

    Wealso never stay still when it comes to discovering new and better treatments.As one of the few specialist eye hospitals in the country, research and usingdeveloping technology is a key part of our work. We encourage innovation andresearch in everything we do. There is always something to get involved you share our vision for' excellence in all that we do' ,wed love you to join us

    We invite you to submit an application for an EDReceptionist at Sunderland Eye Infirmary, working with multiple different staffgroups, completing a variety of administration tasks and contributing to ourfantastic service within our reception and medical records teams. This is anextremely busy and demanding, but rewarding role based in our EmergencyDepartment Reception.

    Main duties of the job

    We are looking for an enthusiastic person, witha positive attitude towards team working, to join our Emergency DepartmentReception at Sunderland Eye Infirmary being the first point of contact forpatients and other visitors to the department. Duties include answering ourtelephone triage line, booking of emergency appointments, booking in patientsface to face, scanning of clinical information, pulling of medical records andsupporting the medical records department as well as answering telephone callsfrom patients, relatives, General Practitioners, other clinicians andsecretarial colleagues and dealing with queries as appropriate.

    The successful candidate will be hardworking,dedicated, contributing to be part of a hardworking and dynamic team. They willbe organised and capable of prioritising their own workload, able to workcalmly under pressure, approachable, friendly, whilst also having excellentcommunication skills. A flexible approach is essential.

    Hours of work: Rota based with a variable shiftpattern across the hours of 08:00 20:00, the service requires cover 365 daysper year.

    About us

    Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.

    One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

    We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy.

    The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements.

    Job description

    Job responsibilities

    PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FURTHER DUTIES OF THE ROLE.

    To provide a comprehensive administrative support service for theEmergency Department at Sunderland Eye Infirmary as well as other dutiesincluding supporting the medical records department. The role has specificresponsibility to accurately record patient details The rolewill require working across a 7 day rota with the variable shiftpattern.

    Person Specification

    Skills and Knowledge

    Essential

  • Excellent organisational skills
  • Excellent Keyboard skills
  • Excellent telephone and communication skills

    • Desirable

  • Experience of working in a Medical Records Department/Reception area

    • Physical Skills

    Essential

  • Able to weekend shift patterns in line with the needs of the service:
  • Monday to Sunday and some weekends

    • Qualifications

    Essential

  • Basic Numeracy & Literacy Skills to Level 1 or equivalent
  • Basic IT Skills
  • Educated to GCSE standard, at Grade A,B,C or equivalent or 2 years experience in an NHS setting

    • Experience

    Essential

  • Experience of working with the public
  • Experience of reception work
  • Experience of working in administration

    • Desirable

  • Experience of using Meditech Version 6
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