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Staines

    Resident Liaison Officer - Staines, United Kingdom - Velocity Recruitment

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    Permanent, Full time Construction / Facilities
    Description
    Resident Liaison Officer (RLO) – Property Services Experience
    Driving licence is essential

    The Role:
    We are looking for an RLO to work with one of the UK's leading property services companies.

    You must be compassionate and have experience within a background in property services, you will be working on a social housing decarbonisation fund which includes Retrofit – EWI, IWI, windows and roofing based in Staines valued at £6m p/a.


    Responsibilities:

    • Serve as the primary point of contact between residents and the construction/property services team.
    • Communicate project details, timelines, and updates to residents, ensuring they are well-informed and comfortable.
    • Address and resolve resident concerns and complaints promptly and professionally.
    • Coordinate access to properties for inspections, repairs, and construction activities.
    • Assist in organising and conducting resident meetings, forums, and events.
    • Maintain accurate records of resident interactions, feedback, and resolutions.
    • Support the project team in ensuring minimal disruption to residents during construction and maintenance activities.

    Requirements:

    • Proven experience as a Resident Liaison Officer or similar role in the construction/property services industry.
    • Excellent communication and interpersonal skills.
    • Strong problem-solving abilities and a customer-focused attitude.
    • Ability to manage multiple tasks and prioritize effectively.
    • Familiarity with property maintenance, construction processes, and relevant regulations.
    • Proficient in Microsoft Office Suite (Word, Excel, Outlook).

    Benefits:

    • Competitive salary
    • Health and wellness benefits
    • Opportunities for professional development
    • Collaborative and supportive work environment


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