Customer Service - Bishop's Stortford, United Kingdom - INSIGNIA RECRUIT

INSIGNIA RECRUIT
INSIGNIA RECRUIT
Verified Company
Bishop's Stortford, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

We are working with a prestigious global organisation looking for Customer Service & Planning Administrator to work at their offices in Bishops Stortford.


The role of the Customer Service & Planning Administrator is to ensure our customers receive the best possible experience whenever they contact us.

You'll need to be able to create customer accounts, log customer requests, manage contracts, order equipment,understand invoice and purchase order processes, administrate customer files and handle customer complaints.

You will also be good at planning the service and call out activity of a team of field-based engineers and contractors (where appropriate) ensuringoptimisation of resource within a given geographical area.


Key Responsibilities for Customer Service & Planning Administrator:

  • Deliver best in class levels of customer service
  • Log services and repair call outs for our customer base
  • Work towards customer contract expectations and SLAs
  • Order equipment and make sure it gets to where it needs to be for our Engineering team
  • Record, handle and escalate customer complaints
  • Plan the service and call out schedule for our Engineers
  • Understand and follow our invoice and purchase order processes
  • To liaise with our sales teams to ensure appropriate communication on progress for equipment placement requests
  • Keep the administration of our customer files and accounts in good order
  • Optimise productivity by managing the workload exceptions in the most effective way.
  • Work in partnership with stakeholders, specifically our leadership team, to ensure accurate measurement of field effectiveness.
  • Customer calling to be an integral part of role in order to minimise cancelled jobs

Skills Required Customer Service & Planning Administrator:

  • Excellent communication skills
  • Organisation and Time Management skills
  • Experience of working business to business
  • Ability to work under pressure & use own initiative when problem solving
  • Confident and resilient to deal with challenges from customers and internal
- stakeholders

  • Educated to GCSE level
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