Customer Service Advisor - Welwyn Garden City, United Kingdom - PayPoint IT

PayPoint IT
PayPoint IT
Verified Company
Welwyn Garden City, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

We are looking for people, with the right skills, commitment and capability to deliver a service to consumers assisting them with their queries to ensure they can access their DWP allowance/payments. If you have a genuine dedication to help customers, your customer-focused, and able to deliver exceptional service with empathy and compassion to people who need your support and want to make a real difference to lives of others you will find great satisfaction in this role.

:

The pace is fast so we need people who are driven, focused, resilient and want to succeed.
What would we like from you?
The ability to handle challenging and difficult conversations with customers

  • Excellent communication and empathy skills with the ability to build rapport quickly over the phone
  • Excellent customer service skills
  • Great resilience
  • Experience using Microsoft products such as Outlook and Excel
  • Good listener
  • Provide the right solutions to customers
  • Someone who really wants to make a difference
  • Flexibility you may be asked to cover some extra shifts
  • Consistently deliver customer service targets and service standards targets
    It would be great if you already have
Experience working in a customer focused role where you have previously worked with extremely vulnerable people.

  • We pay £21,000 plus pension / private medical / 25 days holiday with the option to purchase 5 more days
  • Various shift patterns available
  • You will be required to work in our Welwyn Garden City office AL7 1EL for the first 3 months and then this will be a hybrid role.
    Description

Key Responsibilities

  • The ability to handle challenging and difficult conversations with customers
Excellent communication and empathy skills with the ability to build rapport quickly over the phone
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