Customer Services Advisor - London, United Kingdom - Wild Berry Associates

Wild Berry Associates

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

NM954655_ :

Salary Package:
Up to £11 per hour

Location:
London, England

Consultant:
Nicola Marshall

Posted: 19/02/2024

Description:
We are recruiting for a well known charity platform based in central London.

This is an excellent opportunity for an experienced Customer Services Advisor to join this great company on a temp basis.

Monday - Friday or

12 week duration

Fully Remote working

Providing frontline support for charities
Escalating bugs and fixes through the appropriate channels to ensure that customer issues are resolved as quickly as possible
Reviewing customer interactions and ensuring that the relevant team is notified when technical issues arise
Listening out for inspiring customer stories and circulating them to the wider business this helps everyone stay focused on the voice of the customer
Handling difficult customer queries sensitively and confidently
Supporting the team in general and going where the customer demand is