Waiting List and Appointments Coordinator - North Shields, United Kingdom - Northumbria Healthcare NHS Foundation Trust

Northumbria Healthcare NHS Foundation Trust North Shields, United Kingdom

4 days ago

Permanent

Description

Job summary

The Targeted Lung Health Check Programme is a national scheme that identifies people aged 55-74 at increased risk of lung cancer to improve detection and subsequently treatment outcomes for patients.

This post holder will assist in the provision and delivery of a high-quality service for the Targeted Lung Health Check Programme across Northumbria Healthcare NHS Foundation Trust whilst adhering to all trust and departmental policies and procedures.

Carrying out general admin and clerical duties and managing the reception area. There will be a requirement to book appointments ensuring patient's details are correct. Ensure all relevant data is recorded into the relevant system, capturing attendances performed outside of a clinic.

The successful candidate will work closely with the clinical teams on site and with the admin teams across the Trust.

Main duties of the job

To act as a first point of contact for the TLHC team and coordinate all patient appointments and enquires, using initiative to discern between queries ensuring minimum disruption to the programme or immediate response depending upon appropriate action.

Participating in all aspects of the administration services within the Targeted Lung Health Check Programme. Undertaking a range of duties to ensure an accurate and efficient waiting list and bookings service is available to the programme.

About us

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.

Job description

Job responsibilities

Excellent communication and interpersonal skills across a multi disciplinary team

The post holder should be able to exchange appointment information to both staff and patients

Able to communicate effectively with patients or relatives conveying sometimes sensitive information including the use of tact and diplomacy in the resolution of all queries

Liaise with doctors, ward sisters, GPs and other staff within own organisation

The post holder will form part of a team within the radiography department and will have an important role in ensuring an efficient and effective service delivery to patients and clinicians

Able to communicate effectively with senior Nursing and Medical/Consultant staff on a daily basis ensuring a working relationship is maintained at all times

The ability to effectively communicate with leads of services around diary management and be able to deputise in the absence of the Programme Management Team

Person Specification

Qualifications / Professional Registration

Essential

NVQ Level 3 or equivalent qualification/experience in a relevant subject/area of work

Educated to GCSE level, with GCSE Grade C/Level 4 or above in English or equivalent or relevant experience

Must expect to undergo training to develop an in depth knowledge of all examination protocols, including booking requirements, necessary liaison with other departments, admission procedures and patient instructions

Experience and knowledge

Essential

Experience in Microsoft Office packages (Excel, Word etc.)

Desirable

Experience in an administrative role Experience in an administrative role in a NHS / health care environment or comparable organizationin a NHS/healthcare environment

Must have a familiarity with Hospital Information Management Systems such as PAS and of medical terminology

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