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    Customer Service Representative - Epsom, United Kingdom - Kenneth Brian Associates Limited

    Kenneth Brian Associates Limited
    Kenneth Brian Associates Limited Epsom, United Kingdom

    4 weeks ago

    Default job background
    Full time
    Description

    Kenneth Brian Associates are working on a fantastic opportunity for a company in central Epsom, who are looking for new members of their Customer Service team.

    The company offer a competitive salary of up to £25,000 (depending on experience), plus excellent benefits, free parking and hybrid working options.

    The role sits within a busy, friendly team who are responsible for ensuring that customers' needs and expectations are met and exceeded.Specific responsibilities include:

    • Answering telephone calls from customers and responding to queries in a timely and efficient manner
    • Carrying out a range of administrative tasks
    • Managing and maintaining customer records
    • Responding to emails accurately and concisely

    To be considered, you will need to demonstrate the following:

    • Educated to GCSE level (or equivalent), with minimum 5 grade A-C to include Maths and English
    • Previous experience of Customer Service and/or Administration, ideally within a Financial Services environment
    • Ability to multi-task
    • Confident and professional telephone manner
    • Accuracy and attention to detail
    • Strong customer service skills

    Hours of work are on a rota between 8am-5.30pm Monday to Friday, with one Saturday a month 9am-12pm (paid as overtime).

    Genuine opportunities for career progression are available for the right person.



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