Bmj Technology Support Agent - London, United Kingdom - BMJ

BMJ

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Why work for us?

Help us create a healthier world. We are a global healthcare knowledge provider. We publish The BMJ, one of the world's most impactful medical journals and over 70 influential speciality journals. We offer digital tools to help health professionals worldwide tackle critical healthcare challenges. Find out more about us here

Flexible Work and Workplace Perks

Flexible work available to all employees: Remote first; Core hours; 9day fortnight
Discounted onsite gym and fitness classes
Subsidised canteen

Generous benefits

Generous doublematching employer pension contribution, up to 12%
Discounted dental and travel insurance
Seven x salary life assurance cover and a generous income protection package
Discounted gym membership, cycletowork and season ticket loan
Discounts for retail and leisure products through MyReward

Work-life balance and wellbeing

Twentyfive days holiday + bank holidays + a BMJ Day off.
Additional holiday through long service; buy up to 5 additional days
Leave for moving house, volunteering or getting married
Concierge service Seniorcare by Lottie

Equity, Diversity and Inclusion

Equity, Diversity and Inclusion are not buzzwords to us, but fundamental company priorities
We believe that a diverse workforce brings unique strengths and insights, enabling us to better serve our customers and drive positive change in our industry.
If you are from an underrepresented or historically marginalised community, we are particularly interested in hearing from you.
Join our employeeled networks focusing on Gender, Race and Cultural Diversity, Sexual Orientation, Mental Health and Wellbeing, Parents and Carers and Age.
Disability Confident Committed employer

Learning & Development

Personal development plan
Mentoring scheme
Career Coaching
Opportunities to pursue professional development

Job Overview

Position:
BMJ Technology Support Agent

Contract:
Fixed Term Contract - 1 year Maternity Cover (Full Time)

Salary:
£35,000 per annum

Location:
BMA House, London - UK (Hybrid)

Application Closing Date: 1st September 2023

Post holder will be working from BMA House 2 to 3 days per week.

Responsibilities

Managing user accounts, troubleshooting reported issues, advising on use/best practice, account administration
Assisting with GDPR discovery and Data Subject Access requests

Skills, Experience & Qualifications

Previous experience of working on a technical support helpdesk
Written and spoken English to a good standard
Good standard of IT literacy
ITIL qualification an advantage
Excellent interpersonal and organisational skills, able to prioritise and manage a varied workload in line with SLA's and targets