Technical Software Support - Milton Keynes, United Kingdom - Applanix

Applanix
Applanix
Verified Company
Milton Keynes, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Responsibilities
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A split first and second line role there will be a commitment to answer incoming support calls courteously and within defined timescales as and when required but also the requirement to take responsibility for 2nd line complex cases.**-
Provide problem solving service for customers relating to electrical design calculations.
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Contribute to initiatives to improve internal processes. To ensure these processes are adequately documented and all relevant staff adequately trained and briefed.**-
Adhere to all departmental processes.
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Record time spent on work and complete customer support tickets, including defects/bugs on the CRM database and follow these up with solutions and communication to clients.**-
Liaise with internal and external support staff and developers to understand customer issues and where appropriate, propose, plan and manage the implementation of the
solution working directly with all parties.
- **Other duties as required.

Qualifications/Requirements
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Electrical Design/Electrical Support Engineer experience.
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Revit knowledge. Would be an advantage but not essential.
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Appreciation and understanding of Electrical British Standards and regulations (BS7671).
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Good interpersonal skills, with the ability to reason, influence and negotiate between the various stakeholders.**-
Proven collaborative working experience in managing multiple concurrent issues and liaising with other departments and stakeholders.**-
Assisting in the resolution of customer defects to ensure satisfactory completion in accordance with company procedures.**-
Proven ability to identify bugs, find the root cause of defects as they are found, collect data and analyse reasons and report issues in a clear and understandable manner.**-
Have strong time management and organisational skills.
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Be able to communicate complex electrical concepts to all levels of the organisation and external customers.

Office based but employing Trimble Flexible Working policy to committing 2/3 days per week attendance with remainder at home.**
Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position.**
Trimble Inc. is proud to be an Equal Opportunity and Affirmative Action Employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national
origin, marital status, disability, sexual orientation, status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected factor. EOE/M/F/V/D
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