Jobs
>
Nottingham

    Senior Telephony Engineer - Nottingham, United Kingdom - East Midlands Ambulance Service NHS Trust

    East Midlands Ambulance Service NHS Trust
    East Midlands Ambulance Service NHS Trust Nottingham, United Kingdom

    3 weeks ago

    Default job background
    Permanent
    Description

    Job summary

    An exciting opportunity has arisen to join our organisation in the role of Senior Telephony Engineer within the Digital Services department.

    The aim of this post is to provide an exceptional level of support for critical emergency services telephony systems, including providing advice and recommendations on the design, implementation and support for the Trusts telephony architectures, whilst working alongside the Information Technology Support Teams to provide an excellent customer focused service.

    Main duties of the job

    You will have experience of communicating with staff at all levels both verbally and in writing, as well as demonstrating a working knowledge of key telephony architectures within an emergency services environment. You will also bring specialist knowledge and analytical skills to problem solving to the post.

    The successful candidate will support all aspects of our telephony services, providing expert knowledge and assisting with ensuring we adhere to NHS standards and best practices.

    The successful candidate will be required to act as the lead for change management relating to projects within their remit, as well as working with all teams across the Digital Services departments and third parties embedding innovation in all telephony designs, innovations, and solutions.

    About us

    The Senior Telephony Engineer position is a hybrid working role; therefore, the successful candidate will be required to ensure that they have the means to travel for office working, and for home working ensure that suitable broadband connectivity is in place and that they adhere to the EMAS Home Working policy.

    The successful candidate will be flexible and prepared to travel to any Trust premises as required in the course of their duties to suit the demands of the IT functions of an emergency service.

    Job description

    Job responsibilities

    You will have a minimum of 5 years' experience in a telephony role. You will have a deep understanding of telephony architecture to support the delivery of maintaining currency with emerging and enhancing technologies.

    You will be able to re-organise workloads due to unexpected events and be capable of analysing a range of highly complex telephony problems. You will be able to work well within a team and be happy to work autonomously for long periods of time.

    Applicants must be enthusiastic and committed individuals with a proven history in a similar role, where a dynamic approach to delivering telephony services is key. We are looking for applicants who are keen to bring new ideas and innovation to the team, to achieve continuous improvements in Digital Services.

    Person Specification

    Qualifications

    Essential

  • Degree level education in an associated telephony subject or 5 years related demonstrable experience
  • Evidence of continuing professional development in telephony systems
  • Evidence of Avaya technical courses attended/qualifications/accreditations or equivalent demonstrable experience

    • Desirable

  • ITIL Foundation
  • Post graduate qualification in IT related subject
  • Relevant professional qualifications

    • Experience

    Essential

  • Minimum 5 years' equivalent demonstrable experience within a similar telephony position
  • Holds Avaya technical qualifications/accreditations or equivalent demonstrable experience
  • Experience of patching telephony systems
  • Experience in using multiple desktop and server operating systems , Windows, Linux

    • Desirable

  • 7 years relevant telephony experience
  • Experience of working within the NHS
  • Experience of developing Standard Operating Procedures
  • Experience of line management

    • Knowledge and Skills

    Essential

  • Excellent working knowledge of telephony systems
  • Ability to produce technical reports and documentation to a wide-ranging audience
  • Capable of analysing and resolving highly complex telephony problems
  • Able to present to a variety of audiences on complex issues
  • Ability to make judgements independently of senior managerial support

    • Desirable

  • Demonstrates up-to-date awareness of new technology, and its potential application to healthcare telephony issues
  • Demonstrates leadership and management skills

    • Personal Attributes

    Essential

  • Able to work under intense pressure and make informative decisions in a reactive environment.
  • Able to use judgement and negotiate on complex or contentious issues with conflicting priorities
  • Able to re-prioritise in response to unexpected situations
  • Ability to complete daily tasks unsupervised
  • Strong organisational, management and time management skills
  • Standard keyboard skills
  • Able to work at PC for more than 85% of the working day
  • Must be a car driver and owner with a UK license and have the ability to travel to various locations across the EMAS region.
  • East Midlands Ambulance Service NHS Trust

    Senior Telephony Engineer

    1 week ago

    East Midlands Ambulance Service NHS Trust Nottingham, United Kingdom

    An exciting opportunity has arisen to join our organisation in the role of Senior Telephony Engineer within the Digital Services department. · The aim of this post is to provide an exceptional level of support for critical emergency services telephony systems, including providin ...

  • East Midlands Ambulance Service NHS Trust

    Senior Telephony Engineer

    1 week ago

    East Midlands Ambulance Service NHS Trust Nottingham, United Kingdom Full time, Home or remote working - 37.5 hours per week (Monday - Friday, hybrid working)

    NEPTS Information Analyst (Fixed term until end of March 5) · NHS AfC: Band 5 · Main areaPMIT & PTSGradeNHS AfC: Band 5Contract months (Fixed term contract until end of March 5)HoursFull time - hours per week Job ref-A-6-A SiteHybrid working home and office based.TownNottingha ...

  • Nottinghamshire Healthcare NHS Foundation Trust

    Senior Network Specialist

    3 weeks ago

    Nottinghamshire Healthcare NHS Foundation Trust Nottingham, United Kingdom

    Are you a self-motivated and talented Telecoms Engineer? Are you looking for an exciting opportunity to make a real difference in a key role? · Our clinical services are provided across 100 plus sites in the East Midlands and a vital part of providing these services is communicat ...

  • Nottinghamshire Healthcare NHS Foundation Trust

    Senior Network Specialist

    3 weeks ago

    Nottinghamshire Healthcare NHS Foundation Trust Nottingham, United Kingdom

    Are you a self-motivated and talented Network Engineer? Are you looking for an exciting opportunity to make a real difference in a key role? · Our clinical services are provided across 100 plus sites in the East Midlands and a vital part of providing these services is communicati ...

  • Nottinghamshire Healthcare NHS Foundation Trust

    Senior Network Specialist

    3 days ago

    Nottinghamshire Healthcare NHS Foundation Trust Nottingham, United Kingdom

    You will be joining a growing team of 2nd and 3rd line engineers in maintaining services across Trust sites within the Digital Services department. The Trust has an ambitious strategy to use Information and Communications Technologies to radically change the way it delivers its s ...

  • Nottinghamshire Healthcare NHS Foundation Trust

    Senior Network Specialist

    2 days ago

    Nottinghamshire Healthcare NHS Foundation Trust Nottingham, United Kingdom

    Are you a self-motivated and talented Telecoms Engineer? Are you looking for an exciting opportunity to make a real difference in a key role? · Our clinical services are provided across 100 plus sites in the East Midlands and a vital part of providing these services is communicat ...

  • Qualserv Consulting

    Network Engineer

    1 week ago

    Qualserv Consulting Nottingham, United Kingdom

    You will · Educated to degree/HND/CISCO (CCNA/CCNP) or equivalent in a relevant discipline or significant experience in supporting IP networks. · Good configuration and administration skills on Cisco switches, routers and ASA firewalls. · Good working knowledge of routing and swi ...

  • Premier IT

    3rd Line Support

    1 week ago

    Premier IT Nottingham, United Kingdom

    **Role: 3rd Line Support** · **Location: Nottingham - Hybrid** · **Salary: up to £38,000 DOE** · **Type: Permanent** · Premier Group are currently engaged with a well-established client in Nottingham, who require **3rd Line Support**due to a promotion within the team. · The succe ...

  • EMA Training Limited

    Ict Apprentice

    5 days ago

    EMA Training Limited Ilkeston, United Kingdom

    **Job Information**_ · - Location: Wharncliffe Road, Ilkeston · - Postcode: DE7 5GF · - Programme: Information Communication Technician Level 3 · - Salary: £10,296 - £12,000 · **Brief overview of role** · Liberate IT Services, based in Ilkeston Derby, offers IT Support to small b ...

  • ITECCO

    IT Support Technician

    3 weeks ago

    ITECCO Heanor, United Kingdom

    **IT Support Technician (Flexible Working)** · **Role**: IT Support Technician · **Location**: Heanor, Derbyshire, England · **Salary**: £22,000 - £26,000 · I am looking for a focused and driven IT Professional to join a thriving business within the transport industry on a perman ...

  • Verus Recruitment LTD

    IT Support Engineer

    3 weeks ago

    Verus Recruitment LTD North Wingfield, United Kingdom

    Job Title: IT Support Engineer · **Salary**: £21,000 - £25,000 (DOE) · Sector: IT / MSP · Location: Chesterfield · Joe got promoted. Could you? · Joe was a successful tier 1 engineer, but he's just been promoted. His story is proof that most vacancies here are promoted from withi ...

  • SBK Computers Ltd

    1st Line Technical Support

    2 weeks ago

    SBK Computers Ltd Chesterfield, United Kingdom

    As a 1st line technical support engineer, you will be responsible for providing remote support for IT infrastructure, cloud hosting & telecoms networks. · You will be working with over 150 different clients varying from SMB to SME sizes, to resolve or escalate their technical iss ...

  • Utilita

    Retail Assistant

    3 weeks ago

    Utilita Leicester, United Kingdom Part time

    **Title**: Energy Expert (Part-Time) · **Department**: Sales · **Location**: Leicester · **Salary**: £25,272 (Pro-Rata) £12,636 based on 20 hours per week · **Hours**: Monday - Saturday, shift rotation basis · We are looking for part-time people to join us in our Leicester Retail ...

  • Utilita

    Retail Assistant

    2 weeks ago

    Utilita Leicester, United Kingdom Part time

    **Title**:Energy Expert · **Department**:Sales · **Location**:Leicester Hub · **Salary**:£25,105 Full time (Pro Rata to £12,552.50 based on 20 hours a week) · **Hours**:Monday - Saturday, shift rotation basis · We are looking for part time people to join us in our Retail Hub, whe ...

  • Utilita

    Retail Assistant

    3 weeks ago

    Utilita Leicester, United Kingdom Part time

    **Title**: Energy Expert (Part-Time) · **Department**: Sales · **Location**: Leicester · **Salary**: £25,272 (Pro-Rata) £12,636 based on 20 hours per week · **Hours**: Monday - Saturday, shift rotation basis · We are looking for part-time people to join us in our Leicester Retail ...

  • Endeavour Recruitment Solutions

    Software Developer

    1 week ago

    Endeavour Recruitment Solutions Nottingham, United Kingdom

    Software Developer / Angular JS / Bootstrap / Node JS · Country: United Kingdom · Location: Nottingham · Sector: Software Developer · Job Type: Permanent · Software Developer / Angular JS / Bootstrap / Node JS · Posted Monday, 07 November 2016 Our client is a global provid ...

  • Endeavour Recruitment Solutions

    Software Developer

    3 weeks ago

    Endeavour Recruitment Solutions Nottingham, United Kingdom

    Software Developer · Job Type: Permanent · Software Developer - C++,HTML, Javascript, API · Posted Monday, 14 November 2016 Our client is a global provider of voice and data recording solutions who is looking for a permanent software developer who can bring a fresh and enthusi ...

  • Superior Wellness Limited

    Aftersales Customer Service Advisor

    2 weeks ago

    Superior Wellness Limited Chesterfield, United Kingdom

    Job title: Customer Services advisor · Reports to: After Sales Manager · Aim of role: To provide first line support to our customers with after sales enquiries. · An exciting opportunity has become available to join the Superior Wellness team based at our Head Office in Chesterfi ...

  • Endeavour Recruitment Solutions

    Software Developer .Net/C#

    3 weeks ago

    Endeavour Recruitment Solutions Nottingham, United Kingdom

    Software Developer · Job Type: Contract · Technologies: C# NET Multithreading TCP/IP SOAP REST SMTP · Software Developer (C#/Networks/ Mobile) · Posted Friday, 08 May 2015 Endeavour Recruitment has a fantastic 6 months' contract opportunity for an experienced Software Engineer ...

  • Endeavour Recruitment Solutions

    Web Developer

    1 week ago

    Endeavour Recruitment Solutions Nottingham, United Kingdom

    Salary: GBP Negotiable Dependent On Experience · Endeavour Recruitment has an exciting opportunity for a Web Developer to work for an international technology client of ours in Nottingham. · Our client are looking for an experienced and creative Web Developer to help with their ...