Jobs

    Reception Manager - Bakewell, United Kingdom - Inspire Resourcing Ltd

    Inspire Resourcing Ltd
    Inspire Resourcing Ltd Bakewell, United Kingdom

    1 week ago

    Default job background
    Permanent, Full time Tourism / Travel / Hospitality
    Description
    Reception Manager
    Inspire Resourcing Limited have the privilege to assist our award-winning client based in the heart of Derbyshire.
    Due to continued success and excellent reputation, they are highly thought of and well known for outstanding customer service.
    The Role

    As a Reception Manager, you will lead a team of 4 receptionists and work alongside the kitchen and restaurant teams, delivering exceptional service and supporting in the overall guest experience.

    Key activities to include,

    • Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction.
    • Respond to guest needs and anticipate their unstated ones
    • Expect and react promptly to guests requirements and enquiries
    • Actively listen and resolve guests complaints
    • Oversee and coordinate all arrivals/departures
    • Coordinate and manage communication between guests, staff and departments
    • Promote all packages, promotions, and other facilities
    • Ensure a memorable experience for guests
    • Provide a high level of customer service at all times
    • Use up-selling techniques to promote our services and facilities
    • Support in the bar and restaurant
    Attributes of The Role

    • A high standard of personal presentation along with outstanding communication and active listening skills, verbal and written
    • A good telephone manner customer service skills, patience and tact
    • The ability to be calm and well organised, even when working under pressure
    • The ability to handle cash, credit/debit cards and foreign currency
    • The ability to operate standard office equipment
    • IT literate and have hotel management software knowledge
    • Familiarity with working in a bar/restaurant environment
    • Accurate and have an attention to detail
    • Social skills
    • BS degree in hospitality management, business administration or related field
    • Excellent problem resolution capability
    Salary: 26-29K depending on experience

    Hours:
    Due to the nature of the work these may vary and include weekends and bank holidays per week)
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