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Rochdale

    Booking & Scheduling Assistant - Rochdale, United Kingdom - Northern Care Alliance NHS Foundation Trust

    Northern Care Alliance NHS Foundation Trust
    Northern Care Alliance NHS Foundation Trust Rochdale, United Kingdom

    3 weeks ago

    Default job background
    Fixed-Term
    Description

    Job summary

    An exciting opportunity has opened up for a Band 2 Booking & Scheduling Assistant to join us at Rochdale Infirmary which is part of the Northern Care Alliance.

    With demand on our services at an all time high the role our department provides has never been more critical.

    Main duties of the job

    As a Booking & Scheduling Assistant your main duties will cover;

  • Receiving and processing patient referrals
  • Booking and changing appointments for patients either via a phone call, a text message, or an email
  • Answering and signposting general enquiries from patients calling our appointments line

    • To do this we need you to;

  • Be confident using a computer and Microsoft Office
  • Have an excellent telephone manner
  • Be able to communicate effectively
  • Strive to give our patients an excellent customer service
  • Be enthusiastic, confident, and committed

    • We will give you;

  • The chance to make a difference to people in our local communities
  • A mix of both office and home on a rota basis once training is complete
  • A range of Monday to Friday daytime shifts
  • Career development opportunities

    • About us

    The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

    As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.

    In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

    We are currently in process of updating our values. For the latest information around our values and behaviours, please visit our careers website

    Job description

    Job responsibilities

    To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:

    We reserve the right to close the online vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and return your application form as soon as possible.

    In line with the Trust's Single Equality Scheme we welcome applications from everyone irrespective of ethnic origin, disability, age, gender, gender identity, sexual orientation, nationality, religion, marital status, social background or trade union membership.

    Person Specification

    Qualifications

    Essential

  • oNumeracy and literacy qualifications (at least A-C)

    • Desirable

  • oNVQ2 or equivalent clerical qualification
  • oEDCL or Computer skills qualification

    • Experience

    Essential

  • oWorking within a confidential environment
  • oExcellent customer service
  • oAble to demonstrate the Trust Values
  • oEffective communicator
  • oCustomer Service Skills
  • oEnthusiasm, confidence, and commitment
  • o Computer skills including Microsoft Office

    • Desirable

  • oPatient administration background
  • oPrevious Health Care experience
  • oPrevious Administration Experience
  • oPrevious customer service experience
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