Nazima Akhtar

I have worked in GP practice for 2 years and have experience of PAS system and work related to admin data entry and face to face with patients/customers

I am a detail-orientated Administrator and adept at making critical decisions, managing deadlines and conducting team reviews. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements. I am adaptable with extensive experience providing first-class results. Meets job demands and deadlines through diligent work-ethic and dedication to quality.

                                             EXPERIENCE                                                                           

HOME OFFICE - EXECUTIVE OFFICER/ DATA ADMINISTRATOR -               05/2022 TO 03/2023

Data Administrator -      03/2023 to Current

I carry out case working functions in order to make decisions on entry clearance or asylum transfer applications within the relevant decision-making frameworks, adhering to all requirements of the Operating Mandate. Due to the sensitive nature of the work, I am required to demonstrate excellent communication skills (both written and oral), emotional resilience; and to understand the need to meet an agreed annual performance target which is monitored on a monthly basis. Where needed I have assisted my team with wider goals and carried out training new and existing staff on a large scale that are from higher grades with process and procedure in accordance to the assignment on the CID system.
I work to strict daily workload allocation and tasking; seeking advice where barriers are encountered and adapt to changing priorities and manage caseload, accordingly, escalating where appropriate.
I update IT management systems accurately in line with compliance and audit procedures and within the agreed timeframes which involves liaising with internal and external partners to meet joint objectives.

I work positively with stakeholders and corporate partners when representing the Home Office/ UKVI when investigating queries or cases where there are discrepancies that can affect decision of data entry into relevant systems such as CID and getting feedback from relevant departments that are more involved with campaign.

Interrogated data from various spreadsheets to amend and update records on Home Office CID central database. This involved identifying correct family connections, accommodation status, arrival dates and ensuring that each family group was updated appropriately. Identifying duplicate records and preparing for deletion.

POST OFFICE/SHELL ENERGY REMOTELY - Customer Service Advisor - 11/2021 to 03/2022

I was taking incoming calls from customers that involved taking payments online and looking at issues regarding emails/services related to phone and broadband. Whilst carrying out these queries I documented all communication with customer on their accounts on the relevant systems.

Sending workflows to relevant departments and carrying out home move, cease of accounts, bereavement calls, etc; involved transferring calls to the relevant departments when needed using the switchboard.

I made outgoing calls when need to provide the best customer services and to provide information and handle complaints with care.

DR HAMIDS PRACTICE - RECEPTIONIST/ADMINISTRATOR - 11/2019 TO 10/2021

I maintained and monitored the practice appointments system whilst processing personal and telephone requests for appointments and arranged visits and telephone consultations; ensuring callers are directed to the appropriate healthcare professional.

My role involved taking messages and passing on information and processing repeat prescriptions in accordance with practice guidelines. I did this with help of filing and retrieving medical records.

Computer data entry/data allocation and collation: processing and recording information was the highlight of the role which I enjoyed and where there was contact with patients and responding to their requests gave me satisfaction.

There was a lot of data entry which involved registering patients onto the computer system and summarising medical records using the correct read codes.

I was involved in providing clerical assistance to practice and Trust staff as required and supporting the nursing team in Quality outcomes Framework. Due to the sensitivity and confidentiality of patient records, when scanning letters onto the clinical system was completed clinical waste needed to be handled with care.

NORTH HEALTH ALLIANCE -   2021

Call Centre Booking and rearranging of appointments for patients to have Covid vaccination                                          

TETROSYL -WAREHOUSE OPERATIVE - 03/2018 TO 10/2019

I restocked shelves with strict attention to detail, utilising time management and organisation skills to maximise efficiency. Scanned, sorted and diverted packages to appropriate warehouse departments for ease of access and accurate tracking.

I was trained to move products using industrial trucks, forklifts and electric pallet jacks and reported missing or damaged items to management, quickly resolving stock issues to maintain production line efficiency.

I worked in a team where we regularly would exceed in performance and productivity targets through accurate, efficient picking and packing to meet productivity targets.

My role involved day-to-day warehouse duties with care and attention, maintaining compliance with safety standards. I assessed packages and counted stock to ensure delivery accuracy before unloading and processing. I proactively assisted teams in heavy lifting and complex problem-solving tasks, improving operational efficiency. Whilst, observing safety protocols, team-lift specifications and hazard-reporting regulations to safeguard assets and team members. I was responsible to carrying out stock count PI and then updating systems by data entry.

FOOTASYLUM - FASHION WAREHOUSE OPERATIVE - 10/2017 TO 11/2018

My role involved in paperwork and material handling processes to reduce shipping times and as a team coach I trained new staff to pack and have the correct paperwork and stock accordingly. Documents were used to record numbers of units handled and moved using daily production sheets and work tickets.

When needed I picked missing orders to meet productivity targets and provided accurate stock reports to warehouse manager to allow for timely reordering.

I understood warehouse product placement, enabling efficient picking and packing services and reported missing or damaged items to management, quickly resolving stock issues to maintain production line efficiency.

With the use of technical devices I scanned, sorted and diverted packages to appropriate warehouse departments for ease of access and accurate tracking. I was a part of the team that cleaned and maintained the warehouse in compliance with OSHA safety standards

ASDA - SUPERMARKET SALES ASSISTANT - 08/2000 TO 10/2006

My role involved assisting customers by answering queries, showing them to stock location and managing complaints. There were times where I managed customer complaints to reach positive resolution, escalating to supervisor as appropriate. I managed the rotation of old and new stock to ensure minimal waste and fewer items to reduce, and at the same time conducted stock rotations when replenishing shelves by putting goods with the earliest sell-by dates to the front to ensure minimum waste.

I analysed product sell-by dates daily to assess products for removal or markdowns as this affected regular stock counts that were conducted in warehouses and on store shelves to assess stock required within next supermarket orders

My team managed the efficient unloading and stacking of store items onto store shelves, freezers, fridges and kept shelves looking clean, presentable and organised by completing daily visual merchandising tasks. We also supported till staff to maintain seamless checkout during busy periods.

We had to follow approved procedures for receiving products to verify quality and accuracy of orders. Packaged customer purchases, doubling up bags for heavy items that adhered to health and safety guidelines, and when necessary reported any concerns and incidents to duty manager for further action.

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CURRYS - SALES ASSISTANT - 06/2000 TO 08/2000

• Providing a sales service towards customers and dealing with customer enquiries, handling of cash transactions.

                                              EDUCATION                                                                           

• SPRINGHILL HIGH SCHOOL                                                                                                                                  -           July 1995     
• OULDERHILL 6TH FORM                                                                                                                                           -          July 1998

                English language English literature Mathematics, Business Studies – Pass

• SECONDARY EDUCATION EXAM, HOPWOOD HALL COLLEGE                                                                 -      July 1999

                Retail and Distributive Services- Merit

• HOPWOOD HALL COLLEGE                                                                                                                                         -    July 2001

                Retail and Distributive Services

                Modules- Application of Number/Communication/Information Technology/Transport and Storage Quality and Customer service

• FUNCTIONAL SKILLS QUALIFICATION IN ACENTIS- Entry Level 3                                                  -    July 2015                                                             
• APPRENTICESHIP FOR CUSTOMER SERVICE PRACTITIONER LEVEL 2                                     -   AUGUST 20               

LEVEL 3 DIPLOMA: HUMAN RESOURCES PRACTICE                                          

• FUNCTIONAL SKILLS QUALIFICATION IN ACENTIS- Entry Level 3                                                  -    July 2015                                                             
• APPRENTICESHIP FOR CUSTOMER SERVICE PRACTITIONER LEVEL 2                                     -   AUGUST 20               

LEVEL 3 DIPLOMA: HUMAN RESOURCES PRACTICE