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    Customer Success Manager Remote - United Kingdom - Trident Search

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    Customer Success Manager | Cyber Threat Intelligence (CTI) | UK / Netherlands

    Trident Search are partnered with a well-recognised name within Cyber Threat Intelligence. We have an opportunity within this scale-up vendor to join as a Customer Success specialist. You will be the domain expert within the business, helping their customers get maximum satisfaction from the product.

    In this role, you will drive customer success within the UK and European region.

    You will be the focal point for all customer needs, developing a deep understanding of their business and helping align our customers' solutions with their needs.

    You will be the voice of the customer within the organization and work in unison with other teams in order to deliver a world-class customer experience.


    Act as key point of contact for customer relationships - manage relationship with clients' stakeholders from senior leadership through middle management and users.

    Contribute to positive customer experience - take full E2E accountability for meeting business results, increase usage, renewals and drive long-term customer satisfaction.

    Be the leading advocate for our customers solutions within the customer organization - inspire the customers to think strategically about how the platform can support their needs and enable customers on best practices.

    Minimum 5 years of experience in Account Management/Success within a Cyber Threat Intelligence vendor OR Experience with a Technical Cyber Threat Intelligence role now wanting to take the next step in your career to be a domain expert with customer facing duties.

    Investigative / Analyst/ intelligence background – a must.
    Experience working with Enterprise, Government & Defence or intelligence customers is an advantage
    Willingness to regularly travel throughout the assigned region.


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