Diagnostic Cardiology Receptionist - Bury St Edmunds, United Kingdom - West Suffolk NHS Foundation Trust

West Suffolk NHS Foundation Trust Bury St Edmunds, United Kingdom

3 weeks ago

Permanent

Description

Job summary

We are looking for a committed individual to join our team in cardiology, providing administration support for the day-to-day running of the Diagnostic Cardiology Department, located in The West Suffolk Hospitals Cardiac Centre. Key aspects of this role include working closely with a variety of people and utilising the cardiology patient database to ensure smooth running of the diagnostic cardiology department.

It is an exciting time in the hospital as a new dedicated Cardiac Centre has recently opened. This has provided diagnostic cardiology with a state of the art department, alongside the cardiac ward and brand new angiography lab.

With prestigious shopping, an award-winning market, plus variety of attractions and places to stay, Bury St Edmunds is under two hours from London and very convenient for Cambridge. West Suffolk NHS Foundation Trust is a prestigious "centre of global digital excellence", after it was identified as one of the country's 26 "most digitally advanced" trusts.

The Cardiology department is a small, friendly department and are very proud of the quality of services we offer. Our Cardiology Department staff consists of a mix of cardiac physiologists, cardiographers, assistant technical officers and admin support staff.

To arrange a visit to the department or for more information, please contact Chris Pidgeon or Anna Clapton (Principal Physiologists): email or telephone

Main duties of the job

The successful applicant will join the Clerical and Administrative team within the Diagnostic Cardiology Department. As a member of the Diagnostic Cardiology Team, the applicant will support the administrative functions within the team, and all other linked areas Wards, Clinics and the catheter lab.

The role has a particular focus on patient communication and interactions, so it is essential that the applicant has experience with patient or customer facing roles. This role will, on occasion, involve other departmental administration duties, including providing cover for other administrative staff, performing duties such as booking appointments.

In the performance of duties, the post holder will be required to liaise with medical and nursing staff and other departments across West Suffolk NHS Foundation Trust as necessary.

About us

#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.

The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.

Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.

We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.

With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.

We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.

Join us. What will you #BeKnown for?

Job description

Job responsibilities

JOB PURPOSE:

As a member of the Diagnostic Cardiology Team, support the administrative functions within the team, and all other linked areas Wards, Clinics and the catheter lab.

In the performance of duties, the post holder will be required to liaise with medical and nursing staff and other departments across West Suffolk NHS Foundation Trust as necessary.

KEY TASKS:

Communication and Team Working

To meet and greet patients on Diagnostic Cardiology Reception area, in an appropriate, polite and helpful manner to assist in ensuring the patient experience is as positive and pleasant as possible in line with the Trust Putting Patients First initiative.

To be an effective member of the Diagnostic Cardiology team supporting colleagues and providing cover as required, including preparation and quality assurance as well as reception duties.

Facilitate improved communication within the department and between other departments, clinicians, managers, ward staff and other personnel.

To utilise tact and persuasive skills when there are barriers to understanding ( language barriers, patient or family members who are emotional, abusive or under the influence of drink or drugs) in order to minimise personal risk

Planning and Organising

To assist the Manager in maintaining departmental performance with regard to quality and quantity by upholding agreed standards

To monitor own performance against previously agreed objectives as identified in the appraisal process

To assist in the planning and organising of outpatient diagnostic clinic lists to include the re-scheduling of follow up appointments, completion of clinic outcome codes and facilitating clinic income coding.

Managing People and Resources

To take personal responsibility to ensure the correct usage of all resources provided by the Trust to perform assigned tasks

To identify, support implementation and participate in any cost improvement measures as required by the department or the Trust

Training and Teaching

To actively seek and attend in-house training, workshops, formal training, open discussions, and briefings from various expert sources, in order to maintain current efficiency and to increase knowledge and experience levels as required

To actively seek knowledge and experience levels required to achieve and maintain agreed objectives.

To be responsible for attaining and maintaining proficiency levels necessary to support the patient record and clinic process

Attain and maintain proficiency levels in all relevant tasks within the Diagnostic Cardiology team and perform these duties as required

To be responsible for providing training to new or less experienced members of staff, as required

Policy and Service Development

To adhere to West Suffolk NHS Foundation Trust current Policies and Procedures and conform to Standards established by the Diagnostic Cardiology Manager.

To ensure that correct procedures are adhered to relating to telephone calls into department and take appropriate action as necessary

To work within an overall framework of Clinical Governance

To support the Manager in the implementation of Trust Policies such as Risk Assessment and Incident Reporting management

Administration

To attend discussions, meetings, and functions that have a direct bearing on the patient record and clinic process, as required

To uphold highest levels of efficiency relating to the correct usage of the Cardiology Database, e-care, Hospital Information Support System (HISS), Patient Administration System (PAS), and any other data storage system required to maintain standards

To be knowledgeable of the correct procedures for developing and maintaining the patient healthcare record

To be knowledgeable in the correct procedures of the Electronic Document Management System.

To be knowledgeable in all MAJAX procedures related to the Diagnostic Cardiology department.

Clinical and Professional

To support the Trust in complying with National Standards, for example Information Governance.

To work within legal guidelines, for example Health and Safety, Manual Handling and Data Protection

Person Specification

Education and qualifications

Essential

Maths and English to GCSE grade A-C or equivalent

Desirable

Medical terminology knowledge

Experience and knowledge

Essential

Experience of working within a team-based environment

Reception Experience

Desirable

NHS experience

Clerical experience

Knowledge and experience of E-Care

Skills and abilities

Essential

IT skills

Ability to work calmly in a busy environment

Interpersonal skills

Time management skills

Personal qualities

Essential

Analytical and conscientious approach to work

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