- Responding to inquiries via phone, email, and portal
- Proactively updating clients on their orders to ensure top-notch service
- Coordinating with Logistics on order dispatch
- Working closely with Sales Order Processing
- Staying updated on product launches and promotions
- Participating in meetings to enhance customer service
- Developing relationships with Sales Reps to offer necessary support
- Resolving issues promptly and maintaining customer communication
- Self-motivated and ambitious
- Excellent communication skills and adept at upselling
- Prior experience in customer service
- Skilled in building and maintaining client relationships
- Proficient in IT
- £23,900 annual salary
- 20 days of annual leave plus bank holidays
- Complimentary breakfast
- Robust pension plan
- Gift card rewards for daily tasks
- Office-based role from 8:30 am to 5:00 pm, Monday to Friday
- Free parking on-site
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Customer Service Administrator - Leeds, United Kingdom - Searley Owen Ltd
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Description
Customer Service Advisor
at a Growing Company in Leeds
Annual Salary: £23,900
Our client is expanding and is in need of a Customer Service Advisor. This is an excellent opportunity to become part of a long-standing, family-owned business that is currently experiencing growth. In this role, you will be responsible for nurturing strong client relationships and assisting them with any concerns.
The ideal candidate will have prior experience in customer service, serving as the primary point of contact for clients and being comfortable handling various administrative duties.
Key Responsibilities:
Key Experience:
Compensation and Benefits:
Searley Owen is the recruitment agency handling this role and we prioritize your privacy.