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    Reservations & Revenue Manager - Belfast, United Kingdom - Titanic Hotel Belfast

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    Permanent
    Description

    JOB DESCRIPTION

    POSITION Reservations & Revenue Manager

    DEPARTMENT Revenue and Reservations

    RESPONSIBLE FOR : Reservations Office

    REPORTS TO Cluster Revenue Manager Ulster and Director of Sales & Marketing

    PRIMARY OBJECTIVE OF POSITION

    We are looking for an innovative and passionate Reservations & Revenue Manager to join our team at the award-winning Titanic Hotel Belfast. This individual will be responsible for managing the day-to-day operation of the Reservations Department, driving revenue, achieving targets and ensuring our guests receive excellent customer service. Titanic Hotel Belfast is a 119-bedroom property based in Titanic Quarter, Belfast. Titanic Hotel Belfast has been named Northern Ireland's Leading Hotel at The World Travel Awards for five consecutive years.

    TASKS, DUTIES AND RESPONSIBILITIES

    · Responsible for managing the day-to-day management of the Reservations Department and team including assisting with calls and emails when required.

    · To ensure all reservations enquiries and bookings are handled in a prompt and efficient manner, providing excellent customer service to our guests.

    · Responsible for the day-to-day management of revenue of the hotel and the Reservations Team at Titanic Hotel Belfast.

    · Assist the Cluster Revenue Manager with revenue management strategy and distribution channels of the hotel, including the management of day by day yielding and rate strategy.

    · Review & report on daily, weekly, and monthly pick-up analysis, strategy adjustments and reporting to Cluster Revenue Manager.

    · Perform competitive research reports.

    · Keep up to date with changing market trends and 3rd party activities. Manage relationships and oversee strategy for all 3rd party distribution channels.

    · Assist the Sales & Marketing Department in creating and developing strategies across all segments, including an annual business plan for the hotel.

    · Assist Director of Sales & Marketing and Cluster Revenue Manager in preparing annual budget for the hotel and updated forecasts throughout the year.

    · Analyse, assess and price group business, working with the Cluster Revenue Manager, Sales, and marketing teams to convert business.

    · Prepare weekly and monthly reports reviewing KPI inclusive of room's revenue segmentation, source, nationality performance and any commentary with recommendations for the future.

    · Ensure all related systems are configured correctly, validated and working to full capacity, including the hotel booking engine.

    · Carrying out all tasks in accordance with procedures as outlined in the Reservations Standards Operating Procedures.

    · Ensure hotel personnel are fully competent in the use of our PMS and other reservations/revenue systems.

    · Identify areas of opportunity and recommend/execute corrective action.

    · Ensure effective communication with other departments within the hotel.

    · Maintain all hotel standards, comply with employee handbook guidelines, also protecting and enhancing the assets of the hotel.

    · Any other reports or duties as may be requested by Management.



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