Customer Service Representative - London, United Kingdom - Tout's Company

Tout's Company
Tout's Company
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

About us
Tout's Company is a small business in London, NW1 8NP. We are professional and agile.


Our work environment includes:

  • Modern office setting
  • Company perks
  • Onthejob training

Responsibilities:


  • Respond to customer inquiries and complaints in a timely manner.
  • Provide accurate information about products and services.
  • Identify customer needs and provide appropriate solutions.
  • Maintain customer records in a secure database.
  • Follow up with customers to ensure their satisfaction.
  • Resolve customer complaints in a professional manner.
  • Identify and escalate priority issues to the appropriate personnel.

Requirements and skills:


  • Proven customer support experience or experience as a Customer Service Representative.
  • Track record of overachieving quota.
  • Strong communication skills and active listening.
  • Familiarity with CRM systems and practices.

Salary:
£23,132.00-£25,167.00 per year


Benefits:


  • Additional leave
  • Company pension
  • Flexitime

Flexible Language Requirement:

  • English not required

Schedule:

  • Flexitime
  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus
  • Yearly bonus

Ability to commute/relocate:

  • London, NW1 8NP: reliably commute or plan to relocate before starting work (required)

Education:


  • Certificate of Higher Education (preferred)

Experience:

- customer service: 1 year (preferred)


Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person
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