Head of Business Planning - London, United Kingdom - Sudale Search & Select

Sudale Search & Select London, United Kingdom

1 month ago

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Description

Are you a Planning & Forecasting Subject Matter Expert within the Contact Centre World?
Can you simplify highly complex data to drive compelling change?
Do you want to work within a rapidly growing organisation on an exciting transformation journey?

Sudale Search are over the moon to partner with a rapidly growing InsurTech to hire in their first Head of Planning & Forecasting.

All planning & forecasting is currently headed up by the Customer Operations Director, but the role has become too big, due to exciting levels of growth and increasing levels of complexity within the organisation.

Are you up for taking this on full time?

The business:

This business is a rapidly growing InsurTech who are forecasting to double in size over the next 3 years, after an already impressive period of growth They are a business that really cares about their people and invest heavily in training and developing their teams.

As the Head of Planning & Forecasting you will be responsible for running and developing the current planning and forecasting model, driving best practice.

You will ensure that the vendor is doing things in the right way, that the resource is appropriately utilised and optimised to deliver in line with key commercial objectives.

The business is going through a lot of transformation now including migrating to their own platforms for all telephony, chat WFM etc and, as the Head of Planning & Forecasting, you will play a key role in this transition.

As the Head of Planning & Forecasting you will:

Have proven experience in resource planning and forecasting in a multi-channel contact centre operation (front and back office)

Be highly analytical with the ability to break down complex contact data, and present this in a compelling format to deliver best practice in WFM.

Live in the London/ Greater London area to travel to site in the West End 2 days per week.

Degree educated in a related field.
Experience in Insurance/ Financial Services sector.
Bonus
Health cash plan (for you and up to 4 children)
Pension scheme (up to 10%)
Life assurance (4 x salary)
Health Insurance
Cycle to work scheme

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