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    Healthcare Navigator - North Shields, United Kingdom - Northumbria Healthcare NHS Foundation Trust

    Northumbria Healthcare NHS Foundation Trust
    Northumbria Healthcare NHS Foundation Trust North Shields, United Kingdom

    1 week ago

    Default job background
    Fixed-Term
    Description

    Job Title: Healthcare Navigator at Northumbria Healthcare

    • Fixed term positions available for 12 and 24 months
    • Working within the Experience Team on a patient-focused role
    • Opportunity to work across Northumberland area

    Job Responsibilities

    • Develop rapport with patients to identify needs and provide support
    • Support patients in accessing information and services
    • Manage risks related to patient contact effectively
    • Resolve patient issues and escalate risks proactively
    • Offer personalized support through various communication channels
    • Focus on person's strengths and assets in providing assistance
    • Establish connections with internal and external resources for patient care

    Main Duties

    • Collect and analyze patient data on Healthcare Navigator databases
    • Work sensitively with patients, families, and carers to capture key information
    • Encourage feedback and share success stories of the Healthcare Navigator role
    • Track patient progress using case management systems
    • Provide feedback to update groups on progress and performance
    • Support evaluation of the pilot program

    About Northumbria Healthcare

    We manage major hospitals in North Tyneside, Wansbeck, and Hexham, along with community facilities from Tynemouth to Berwick on Tweed. Our innovative approach includes the Northumbria Specialist Emergency Care Hospital, leading in quality and patient care. Join one of the top NHS organizations in England, known for prioritizing staff wellbeing and patient experience. Live in a vibrant area with clean air, affordable living, great schools, and rich history at your doorstep. Experience the 'Northumbria Way' by working with us!

    Read 'applicant guidance notes' before applying.



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