Supporter Care Officer - Swindon, United Kingdom - NFP People Limited

NFP People Limited

Verified Company

Swindon, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Supporter Care Officer

Come and join the team and make a real difference

We're looking for a Supporter Care Officer who can connect with supporters and providing excellent service.

Position:
Supporter Care Officer

Location:
Swindon/hybrid

Hours:
Full-time

Salary:
£23,000 to £24,000 per annum

Contract:
Maternity Cover

Benefits:
Flexible Working, Pension, Employee Assistance Programme, Family Time benefits including TOIL, 25 day's holiday (plus bank holidays) holiday trading, discounted gym membership, Health Cash Plan or Private Medical, Cycle Scheme, Life Assurance, Staff Seminars, All Staff Gatherings, Access to LinkedIn Learning platform, Tastecard, Childcare Vouchers, Loyalty Awards, Staff Events, Free tea and coffee and free car parking

Interview Date:
First interviews 8 and 11 April 2024 online, Second interviews 16 April in Swindon office

The Role
In addition to administrative tasks, this role involves supporting the charity's mission and work in all interactions.

You'll have the opportunity to pray with supporters over the telephone and you'll support staff by managing travel bookings and serving as an information hub.

If you thrive on learning new processes, juggling multiple tasks and adapting quickly to challenges, this role offers a fantastic opportunity to be part of a great team.

About You

You will come from a customer service background, with hands-on experience of using CRM databases as well as Microsoft Outlook and Word.

If this sounds like you and you have the legal right to work and remain in the UK, we'd love to hear from you.

Please provide your CV and a 250-word statement that sets out why you're the best person for this position.

In Return

Commitment - As a Christian organisation, the charity believe you have gifts and abilities that are all your own. So they're willing to explore how what you have might fit what's needed.

It's personal - You have a life outside work, and the organisation want you to be able to live it well. So are happy to talk to you about flexible working hours and working from home.

Learn and grow - When you're trained in a new skill, or learn a different perspective, it benefits everyone. The organisation is committed to making it possible for everyone to flourish, with a huge variety of learning resources available.

Together and apart - The charity believe in home working where it's appropriate, and during lockdown they made that work really well. But know how important it is to meet face to face, too and are committed to making the office an enriching environment, where people are glad to be.

Celebrating difference - Universal acceptance for everyone, everywhere is at the heart of the organisation and it promotes diversity of thought, culture and background. Diversity is valued and this is reflected in the workforce.

About the Organisation
The organisations mission is to offer the Bible to the world.

It is a vision of a world where everyone has access to the Bible and can recognise its value for them, their families and communities.

Working for a Christian charity, this is a great opportunity to work for an investor in people gold employer who have won awards for their excellence in investing in people.

They are committed to the development of all staff and have fantastic charity-sector benefits to help motivate and retain exceptional people.

You may also have experience in areas such as Supporter Care, Supporter Experience, Supporter Care Officer, Supporter Experience Officer, Customer Service Officer, Customer Service Agent, Customer Service Support.

PLEASE NOTE:
This role is being advertised by NFP People on behalf of the organisation.