Technical Engineer - Manchester, United Kingdom - Content+Cloud

Content+Cloud
Content+Cloud
Verified Company
Manchester, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Technical Engineer - Microsoft 365

Location:
Manchester- Hybrid


Contract Type:
Permanent


Hours:
Full time


Salary:
Competitive


Benefits:
Competitive


You'll be at the forefront of providing personalised assistance, guiding users through the vast array of features and functionalities within the Office 365 suite.


Join Us


You'll have the opportunity to provide unparalleled customer service and support to our valued client who relies on Office 365 products and services.


In this role, you'll have the chance to showcase your expertise by not only resolving technical issues but also by crafting tailored project solutions to meet the unique requirements of our clients.

You'll be at the forefront of providing personalised assistance, guiding clients through the vast array of features and functionalities within the Office 365 suite.


If you're someone who thrives on challenges, enjoys troubleshooting complex problems, and has a knack for building strong relationships with clients, then this is the perfect opportunity for you.


Your day-to-day functions encompass a diverse range of responsibilities, including:

  • Providing technical support for primarily Modern Workplace technologies but also some Azure services. Primarily Office 365 (including Teams & OneDrive) and Intune services.
  • Carrying out daily checks for our customers and troubleshooting any issues out of the back of these.
  • Managing and checking the overall server health and functionality across multiple client environments
  • Taking ownership of tickets assigned to you or your relevant ticket queue within the required agreed SLAs.
  • Triage incoming tickets to incidents or requests within the ITSM toolset.
  • Prioritising and managing several open tickets at one time.
  • Taking ownership of technical escalation into the Modern Workplace team.
  • Contributing to and improving internal knowledgebase assets.
  • Referring to internal knowledgebase, assets, and internal/external resources to provide accurate solutions.
  • Providing prompt and accurate feedback to clients.
  • Directing unresolved issues to technical specialists for technical escalations

Benefits:

Please see our website for details about our C+C benefits


You may also have experience in the following: Technical Engineer, 2nd Line Support, Helpdesk Analyst, Second Line Support Technician, Systems Administrator, IT Support, Network Engineer, Technical Support, Network Administrator, Server Administration, Systems Analyst, Help Desk, Second Line Support, etc.


REF
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