Patient Services Call Handler - York, United Kingdom - MyHealth

MyHealth

Verified Company

York, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Patient Services Call Handler

Hours:
Various contracts available from 27 hours to 37.5 hours

Location:
Strensall, YO32 5UA

Company Overview:

MyHealth provide comprehensive NHS primary care services to help manage people's health & wellbeing.

We have four NHS Health Care Centres serving approximately 19,500 patients across an area of over 200 square miles to the East of York.

Offering a wide range of services including access to information to help you manage your conditions, alongside a dedicated healthcare team.

So, we firmly believe that by working in partnership, 'together, you're healthier'.

Benefits for a Call Handler:

Access to NHS & Healthcare services discounts
Additional Annual Leave for length of service
Pension Scheme

Requirements for a Call Handler:

Fantastic Telephone Manner.
To be able to work as part of a team and autonomously.
Prioritise own workload, while at times under pressure, to make sure deadlines are met and tasks completed in a timely manner.
Have excellent communication skills.

Responsibilities for a PST Call Handler _(but not limited to)_**:

Answering telephone calls: Responsible for providing the 'Best' Customer Service, every patient.
Ensure the call itself, is handled efficiently, accurately, and timely, whilst maintaining a warm, calm, and professional approach.
Undertake associated administrative duties necessary to ensure smooth management of the patient's medical record and support the medical staff in undertaking necessary actions.
Efficiently and accurately obtain information as required by the doctor from other organisations, such as local hospitals and conveying this information quickly, efficiently, and accurately.

Job Types:
Full-time, Part-time

Part-time hours: per week

Benefits: