Call Handler - York, United Kingdom - MyHealth

MyHealth

Verified Company

York, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

MAIN ACCOUNTABILITIES

JOB PURPOSE HUB

To participate in the administrative function necessary to provide excellent medical care for patients and to contribute to the Practices goal of delivering the _best _customer service for our patients.

To maintain accurate records on the practices clinical system within the remit of your role.

Main Duties (HUB)

Answering telephone calls: Responsible for providing the 'Best' Customer Service, every patient.

a. Ensure the call itself, is handled efficiently, accurately and timely, whilst maintaining a warm, calm and professional approach.

b.

Efficiently and appropriately making appointments, taking prescription requests, relaying messages and visit requests to medical staff in the appropriate way.

Efficiently and appropriately relaying messages to any other member of the practice team and associated staff in the appropriate way.

Undertake associated administrative duties necessary to ensure smooth management of the patients medical record and support the medical staff in undertaking necessary actions:

a. Scanning of relevant documents onto the patient records and assigning to relevant team members in accordance with guidance

b. Inputting data to the patients record in accordance with guidance

c. Assisting patients with private work to be undertaken by the practice on their behalf

d. Dealing with all enquiries flowed to the Hub and Secretary team in a professional and appropriate manner.

e. Undertaking all other tasks associated with Health Care administration

Efficiently and accurately obtain information as required by the doctor from other organisations, such as local hospitals and conveying this information quickly, efficiently and accurately
Meeting KPI targets that have been set individually and as part of the team
To ensure any CQC requirements and/or documentation for which the post holder is responsible for is completed timely and accurately.
To also ensure any procedures and processes applicable to the role are followed timely and accurately
To ensure you devote the whole of your time, attention and abilities to your role, our business and its goals
To assist the Operations Manager with all clerical and administrative duties as required
To receive and dispatch mail and carry out any actions as requested by doctors
To support the practice wide teams in the achievement of their tasks where this overlaps with your own
To undertake to perform in accordance with agreed standards and KPIs associated with these tasks, taking part in any quality audits as required
Such other duties as may reasonably be delegated

Job Type:
Part-time

Part-time hours: 24 per week

Experience:

- call handler: 1 year (preferred)

Work Location:
In person

Application deadline: 18/08/2023