- Be customer obsessed and carry out your duties in a manner that will ensure that all customers have an amazing experience with us and can't wait to return
- Be familiar and conversant with current promotions and products available to ensure that the customer can make the most of their visit
- Proactively offer and provide a friendly, efficient and prompt service of food and beverages- only delivering products you are proud of
- Be aware of daily / weekly targets and contribute positively towards them
- Display a friendly and enthusiastic manner, responding positively to all customer requests in a polite and efficient way
- Replenish stocks so that the customer always has the opportunity to access products at all times
- Promote the use of Grosvenor Membership cards during each interaction with the guest
- Promote the Rank Omni Channel/Digital offer through positive customer interaction
- Positive attitude
- Experience of working successfully in a hospitality role
- (Preferred) Previous experience working in a multifaceted role
- Fanatical about delivering unrivalled customer experience
- Ability to collaborate with the wider business
- Sound communication skills
- Comfortable with change and ability to embrace new ways of working
- Must be able to work shifts at any time of the day, including weekends and bank holidays.
- Competitive Salary: We value your contributions and offer a competitive salary that recognises your hard work and dedication.
- Fantastic Rewards Package: Beyond a competitive salary, our reward package includes a range of benefits, bonuses, and perks to ensure your job is both fulfilling and rewarding.
- Induction for Success: Your success is our priority. We provide a comprehensive induction program, thoughtfully designed to familiarise you with our Grosvenor values and culture, ensuring you are well-prepared for your role.
- Learning and Development: You'll have the opportunity to learn and grow with the guidance of experienced industry professionals, using your unique flare and style to become a driving force of our team's success.
- Exciting Project Work: Get involved in exciting project work that will allow you to make a meaningful impact on our business. Your fresh ideas and contributions will be valued.
- People-Focused Culture: Grosvenor is all about its people. Our supportive and nurturing work environment ensures you have the tools you need to thrive.
- High-Performing Culture: Join a team that embraces high performance. We set the bar high and help you reach your full potential.
- Emphasis on Growth: At Grosvenor, growth is not just a word; it's a commitment. We foster your individual and team growth to help you succeed and excel.
-
Party Host
2 weeks ago
Leisure TV Rights Ltd Walsall, United KingdomThink you could beat the warped wall? How about out smart the Chaser? Have we grabbed your attention? · Here at Leisure Rights TV we are passionate about bringing some of ITV's most beloved high-engagement programmes to life within our venues across the UK. We believe that life i ...
-
Host
1 week ago
Pendragon Wolverhampton, United Kingdom**Host** · **Stratstone - Wolverhampton Porsche** · **A basic salary of £13,047 with a £600 bonus, pension, critical illness pays, life assurance, 23 days holiday (pro rata'd) plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales serv ...
-
Host
3 weeks ago
Pendragon Wolverhampton, United Kingdom**Host** · **Stratstone - Wolverhampton Porsche - 40 hours - (Monday, Tuesday, Wednesday, Friday and Saturday 9-5)** · **A basic salary of £21,745 with a £1,000 bonus, pension, critical illness pays, life assurance, 23 days holiday plus bank holidays, exclusive company discounts ...
-
F & B Host
1 week ago
Grosvenor Casino Walsall, United KingdomCompany Description · Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience the ...
-
Food & Beverage Host
6 days ago
Grosvenor Casino Walsall, United KingdomCompany Description · Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience the ...
-
Front of House/host
3 days ago
Bad Apple hair Walsall, United Kingdom**Front of house/Host - Full time position** · **Come join our team, be part of an award winning salon group. We are looking for an experienced individual to take on the role of front of house/host in our Walsall salon.** · **The role is a full time position, working 5 days a wee ...
-
Host
2 weeks ago
Care UK Residential Care Services Sutton Coldfield, United KingdomAre you looking for a new challenge in your hospitality career? How would you like to use your skills in an environment where they'll make a big difference to older people's everyday lives? Join us at our care home, and bring a smile to residents and benefits to your career. · Yo ...
-
Host
2 weeks ago
Marston's Careers Birmingham, United Kingdom**Overview**: · The Lost & Found Birmingham are looking for an enthusiastic and organised individual to join our team as a Part Time/Full Time Host. · Why should you join The Lost & Found? · - Competitive hourly rate · - TRONC gratuity scheme · - In House Incentives paid weekly · ...
-
Shot-sellers, Hosts/hostess
1 week ago
Effervescent Entertainment Ltd Walsall, United KingdomWe are hiring nightclub shot-sellers to work in Walsall · About the role: · - This role involves upselling and promoting spirits and 'shots' to customers in nightlife venues & festivals across the area · - Work is available every weekend as well as weekdays. · - Commission-based ...
-
Hosts
1 week ago
Be At One Birmingham, United Kingdom**Location · - Be At One** · Are you a great team player? You don't need any experience to join as a Host as we will teach you the rest. We want you to be able to connect with the team and deliver a great experience to our guests. · **Can you** · - _Welcome and engage every guest ...
-
Host
3 weeks ago
Be At One Birmingham, United Kingdom**Location: Be At One Birmingham** · Are you a great team player? You don't need any experience to join as a Host as we will teach you the rest. We want you to be able to connect with the team and deliver a great experience to our guests. · **Can you** · - _Welcome and engage eve ...
-
Hosts
1 week ago
Be At One Birmingham, United KingdomAre you a great team player? You don't need any experience to join as a Host as we will teach you the rest. We want you to be able to connect with the team and deliver a great experience to our guests. · **Can you** · - _Welcome and engage every guest_ · - _Have a great product k ...
-
Hosts
2 weeks ago
Popworld Birmingham, United Kingdom**Location · - Popworld** · Are you a great team player? You don't need any experience to join as a Host as we will teach you the rest. We want you to be able to connect with the team and deliver a great experience to our guests. · **Can you** · - _Welcome and engage every guest_ ...
-
Hosts
3 weeks ago
Be At One Birmingham, United Kingdom**Location · - Be At One** · Are you a great team player? You don't need any experience to join as a Host as we will teach you the rest. We want you to be able to connect with the team and deliver a great experience to our guests. · **Can you** · - _Welcome and engage every guest ...
-
Host
3 weeks ago
Pasture Birmingham Birmingham, United KingdomPasture restaurants are a celebration of fire-based cooking and incredible local ingredients. In-house butchers handpick and prepare the very best meat from selected farms raising grass fed cattle, and a team of chefs use it to cook beautiful, modern dishes. · Located at Fifteen ...
-
Host
1 day ago
Pendragon Sutton Coldfield, United Kingdom**Stratstone** · **Porsche Sutton Coldfield** · **Host** · **A basic salary of £21,745 with a bonus of £1,000, pension, critical illness pays, life assurance, 23 days holiday (pro rata'd), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and af ...
-
Go to Host
1 week ago
ISS Facility Services West Midlands, United Kingdom**Location: West Midlands** · *** · **Hours of work: 40** · *** · **Contract Type: Permanent** · *** · **We are hiring a dynamic and innovative Go To Host to join our team and play a pivotal role in transforming workplace experiences. As a Go To Host, you will be a vital member o ...
-
Host
14 hours ago
Daniel Owen- UK Birmingham, United KingdomHost_ Posted: 05/04/2024 · - £12 - £15 per hour · - Birmingham, West Midlands · - TEMPORARY · **Multi Skilled Host** · **Job Type**:Temporary · **Start Date**: 15th April 2024 · **End Date**: 24th May 2024 · **Location**: Birmingham · **Hourly Rate**:£12 - £15 · **Work Times**: 0 ...
-
Host
3 days ago
Marston's Careers Birmingham, United Kingdom**Overview**: · Pitcher & Piano Birmingham are looking for an enthusiastic and organised individual to join our team as a Part Time Host. · **Why should you join Pitcher & Piano?** · - Competitive hourly rate · - Discounted Drinks · - In House Incentives paid weekly · - Opportuni ...
-
Host
1 week ago
Madame Tussauds Birmingham, United Kingdom**Host** · 69 Linden Road, Bournville · Birmingham, B30 1JR · United Kingdom · **Welcome to Merlin Entertainments we're really excited you're joining us** · Following on from your communication, we are delighted to start processing you as a Merlin employee.**Everyone Matters at M ...
F & B Host - Walsall, United Kingdom - The Rank Group
Description
Company Description
Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for.
Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones. If you want to build a career in casinos that's fine with us; as the largest operator in the UK, we have lots of opportunity and structured development programmes.
At Grosvenor we are a 24/7 operation committed to safer gambling for our customers and building and inclusive, diverse and engaged team.
Job Description
Grosvenor Casino, Walsall
As an F&B Host you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience. You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests expectations.
You'll be an ambassador of exceptional hospitality to all our customers across all elements of our business, understanding and delivering the set standards of service as communicated via induction and any ongoing initiatives implemented by the company.
You will;
Qualifications
Additional Information
24 Hour contract.
Customer service training preferred but not essential as full training will be provided.
This role is for evening and weekends.
Don't miss out on the opportunity to join a people-focused business, offering a high-performing culture where you and your team can work, win, and grow together.
The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.
