Customer Service Advisor - Winchester, United Kingdom - Corrigenda Ltd

Corrigenda Ltd

Verified Company

Winchester, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Advisor

FULL TIME - 40 hours per week

Benefits: 23 days holiday plus bank holidays, Company Pension, Employee Assistance Programme

Reporting to:
Office Manager

Job Summary

A typical day involves:

Logging their service requests and following up on outstanding works.
Supporting our team of engineers with raising purchase orders, ordering parts and materials
Liaising with external contractors about new and outstanding works.
Updating client portals

Key Responsibilities include (but not limited to)

Answering inbound calls and creating reactive tasks on the CAFM system
Signing off and filing completed worksheets for reactive tasks
Raising purchase orders for materials and subcontractors
Updating client CAFM systems with work updates for in house and subcontracted works as required to produce client monthly reports
Liaising with external contractors to attend site and obtaining updates on reactive tasks
Liaising with contract managers and engineers in relation to reactive tasks
Assisting with other work activities when required and provide team cover during holidays/sickness
Any other tasks, within capabilities, as instructed by line manager

Knowledge, Experience and Skills

Confident and professional telephone manner
Excellent listening and questioning skills
Excellent written and verbal communication skills
IT literate must be confident in all Microsoft Office Packages have experience of working on bespoke CAFM systems
Ability to work as part of a small team
Previous experience working on customer service helpdesk /call centre dealing with high call volumes

Package