Cx Assistant - Maidenhead, United Kingdom - Housing Solutions

Housing Solutions
Housing Solutions
Verified Company
Maidenhead, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Part time
Description

Vacancy CX Assistant:

-
Salary Circa £11,960 to £12,740 pa (£23,920 to £25,740 pa FTE):


  • Hours Part Time, 18.
5 hours per week, 6 month Fixed Term Contract:

-
Monday to Friday 09:30 - 12:30:


  • Location Maidenhead

About The Role


We are looking for an experienced CX Assistant to provide administration support for the Digital Contact Team by reviewing jobs raised by residents on the resident portal and app, and supporting the CX Advisors and Works Planning Team in their role.


You will be responsible for managing the day to day reviewing, logging and scheduling of responsive jobs received on the resident portal & app.

You will have responsibility to ensure all emergency out of hours work, and follow-on work is recorded on our systems correctly.

You will need to provide a first-class customer service to customers contacting the service, undertaking outbound calls and working collaboratively with the planning team and DLO supervisors to make amendments to repair appointments where appropriate.


You will need to work with management and team members to meet team targets and continuously improve the service while adhering to group policy and procedures when responding to customer inquiries and ensuring department targets for responses are met.


About You


We are looking for someone who will thrive on our values of Ownership, Innovation, Teamwork and Inclusion and incorporate them in their working day.

You will need experience of working in a customer service role and have experience in using a range of repair and CRM computer systems.

Ideally you will also have experience of working in the housing or repairs sector environment.


To handle customer enquiries in an empathetic manner, you must be an effective communicator with the ability to remain calm when handling sensitive/difficult calls.

You must also possess a high level of integrity.

Experience working in a busy customer service department, as well as excellent listening and numeracy skills, are also required for this role.


About Us


Housing Solutions is operating in a very exciting space with significant growth opportunity and a great reputation for achieving results.

We are embarking on an exciting new journey of change and development driven by our corporate strategic goals of
safe, satisfied and sustainable, and we are looking for the right people to join us and help drive the business forward.

Established in 1995 we provide quality, affordable homes to rent and buy across the South East of England.

We are rooted in the local community and we offer a wide range of housing services and housing options, including affordable homes to rent, properties to buy under shared ownership; market rent properties, and specialist accommodation for older people and people who need care and support to live within the community.


Our mission is to make our
residents proud of where they live and our colleagues proud of where they work, and this mission is underpinned by our company values of
ownership, innovation, teamwork and inclusion.



Why Choose Us
We pride ourselves on putting our residents at the heart of everything we do.

We are invested in our local community and can see the difference we make in the area we live and work.

Our employees are passionate and driven to achieve the best results for our residents, and are rewarded for their hard work and commitment.

Our modern and fresh working space allows us to work collaboratively together. You will make connections across the whole team and be part of our inclusive and open culture.

Achieving the best of both worlds we successfully combine remote working as well as time together in our spacious and modern offices.


Our substantial benefits package includes company pension contributions of up to 14% and a strong focus on employee wellbeing, including generous annual leave and our 'Healthy Lives, Healthy Minds' programme.


Our commitment to Learning and Development can been seen across the organisation and aims to bring our future leaders to the fore, whilst helping our employees reach their career aspirations by offering a broad development fund and in house development programmes.


How to Apply
The closing date is
17thApril 2023. Interviews will be held
w/c 24th April 2023.

Employee Benefit Highlights

Job Types:
Full-time, Permanent


Salary:
£11,960.00-£12,740.00 per year


Benefits:


  • Company events
  • Flexitime
  • Free parking
  • Life insurance
  • Onsite parking
  • Sick pay
  • Work from home

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Work Location:
One location

Application deadline: 17/04/2023


Reference ID:
REQ0047

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