Customer Service Officer - Leicester, United Kingdom - People First Recruitment Solutions Limited

People First Recruitment Solutions Limited
People First Recruitment Solutions Limited
Verified Company
Leicester, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Love working in customer services BUT not in a call centre? Then read on


This is a fantastic opportunity for an experienced Customer Service Officer to join our well established client working within their customer service team, based in LE19, South Leicestershire.


As a Customer Service Officer you will be responsible for:

  • Responding to enquiries & providing advice
  • Investigating complaints and compiling written correspondence
  • Processing and maintaining high volumes of data
  • Administration tasks such as processing documentation, processing payments and/or refunds, maintaining systems.

We are looking for a Customer Service Officer who has the following skills and attributes:

  • Office based customer service/ call centre experience
  • Confident telephone manner
  • Previous experience of processing high volumes of data
  • Confident, articulate communication skills, speaking, listening and writing
  • Accuracy and attention to detail with strong time management, ability to prioritise and problem solve
  • PC Literate
  • Highly customer focused
  • Ability to build and maintain relationships
  • Professional team player with a positive attitude, ability to use initiative,, be selfmotivated and keen to learn
  • Ideally own transport and ability to drive (occasional meetings off site)


This role would suit a Customer Service Advisor, a Customer Service Administrator, a Customer Support Administrator, a Customer Enquiry Officer.

Office based in LE19 for first 6 months, then move to hybrid.

Hours:
Full time, Monday-Friday, 35 hours per week. Weekly rota 8am-4pm followed by 9am-5pm


Job Types:
Full-time, Permanent


Benefits:


  • Company pension
  • Cycle to work scheme
  • Free parking
  • Life insurance
  • Onsite parking
  • Private medical insurance

Schedule:

  • 8 hour shift
  • Monday to Friday
  • No weekends

Application question(s):

  • Are you able to commit to a permanent full time, 35 hours/week role, Monday-Friday 95/84pm, office based for first 6 months before move to hybrid working?

Experience:

- administration: 2 years (preferred)

- office based customer service/call centre: 2 years (preferred)


Licence/Certification:

  • Driving Licence (required)

Work Location:
In person

Application deadline: 01/05/2024


Reference ID:
MMPF26424
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